My account is stuck in verification process

Processing your ID document

Thanks for your patience while we review your information. We will contact you shortly when the process is completed.

I have sent in my passport and photo. How can I finish the verification process?

Did you mean your account verification? Then, please contact Uphold Support team regarding your issue so they can help troubleshooting your case.

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I have contacted uphold. It seems they didn’t complete my verification even though I have sent in my info.

You have to get in touch again, then they will send you a link which will perform the verification almost in real time requesting a Driver’s License or Identity Card. For the next step it is mandatory that you contact them in order to validate your account, you can try again on Monday.

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