Unable to Verify Wallet

Brave Rewards Rewards Support
58

I am happy to report that updating to 1.1.20 has resolved the issue for me. My Wallet is now Verified and connected with Uphold.

I was still having trouble after updating, but these steps worked for me:

  1. Go to Bookmarks Manager (Ctrl+Shift+O on Windows)
  2. Hit ellipses icon in upper right hand corner
  3. Export bookmarks as html file
  4. Go to Brave Rewards (chrome://rewards/)
  5. Hit the wrench icon next to your BAT balance
  6. Backup your wallet (I recommend saving it as file to a USB device, or some device that is isolated/not connected to the Internet)
  7. Go through steps 4-6 again, to verify that you have backed up your wallet.
  8. Uninstall Brave
  9. In Windows Program Files, delete any Brave Software directories.
  10. In Windows explorer, navigate to %appdata% and remove anything associated with Brave.
  11. Restart your computer.
  12. Download the latest version of Brave.
  13. Install Brave.
  14. Go to Bookmarks Manager (Ctrl+Shift+O on Windows)
  15. Hit ellipses icon in upper right hand corner.
  16. Import bookmarks from html file.
  17. Go to Brave Rewards and let Brave create a new wallet.
  18. Hit the wrench icon next to your BAT balance
  19. Hit Restore, and enter your recovery key or import the file saved in Step 6.
  20. After your Wallet is restored, close Brave.
  21. Open Brave.
  22. Go to Rewards, and try to Verify your wallet.
  23. You might be prompted to create a new Uphold account - scroll down to the bottom of the page and hit “Log In” instead.

Congratulations, your Brave wallet should now be verified and successfully connected to your Uphold account.

Thanks for all of the help, @eljuno @Asad @Mattches and everyone else! I’ve sent a tip to Brave.com to show my gratitude.

I am marking this thread as solved. Cheers!

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