My wallet has been verified on Uphold for months now but still says "verify wallet" on Brave, why?


Description of the issue:
How can this issue be reproduced?

  1. When I click the BAT triangle on my brave browser the window tells me to “verify wallet” on Uphold but I did that months ago.

Expected result:
I want to be able to use uphold with my Brave wallet but am not able to due to Brave browser not recognizing my verified account.

Brave Version( check About Brave):
V1.16.72
Additional Information:

I read through most of the responses on this community forum but found no clear answer as to how to solve this. Thanks for your time :slight_smile:

And what happened when you click the Verify button?

When I click this “verify wallet” button…
image

I get these choices
image

When I click the top one it takes my to my Uphold dashboard because I verified the wallet months ago as you can see here
image

Thanks for your quick response. Please advise on next steps.

Can you reconnect your Uphold account? There’s “Disconnect” button like the one shown on your screenshot. And see if the text change from “Verify wallet” to “Wallet verified”.

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Holy cow that worked!!! Thanks eljuno, you’re the best!!!
:smiley: :smiley: :smiley:

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