bibek
February 10, 2023, 10:18am
1
when i am trying to open password manager/ saved password
Hello @bibek , thank you for reaching us out. What kind of device and OS do you use? Have you tried deleting cookies and cache recently? Are you getting any particular error message or crash report or just getting closed? Let us know this information so we can better assist you. Regards.
bibek
February 10, 2023, 3:09pm
3
I am not getting any type of crash report or error message it’s jut getting close when i try to open password manager. I am using windows 11
Thank you for replying @bibek , please follow the steps in this article:
If Brave Browser is not working, not launching, or crashing constantly, check how to fix things in no time and get the browser to work fine.
Let us know if that resolves the issue. Regards.
Hello again @bibek , in case the solution above does not work, we are already working in this known issue, please check the following:
opened 02:10PM - 01 Dec 22 UTC
crash
priority/P2
QA/Yes
release-notes/include
OS/Android
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## Description
There is a crash that some users experience when accessing a certain website to view a saved password via `Settings->Passwords`
## Steps to reproduce
1. Save a few passwords from some websites
2. Go to `Settings->Passwords`
3. Click on a certain website to view the password
## Actual result
Some users experience a crash there. A full context could be found here https://community.brave.com/t/app-stopped-working-when-trying-to-access-passwords/448201. From what I can tell it happens on Samsung phones like Galaxy S21 and Galaxy Note20 and on the newest Android 13.
## Expected result
no crash
## Issue reproduces how often
We were not able to replicate it internally. We've tried that on a bunch of devices included the problem one Galaxy S21
## Version/Channel Information:
- Can you reproduce this issue with the current Play Store version?
- Can you reproduce this issue with the current Play Store Beta version?
- Can you reproduce this issue with the current Play Store Nightly version?
## Device details
- Install type (ARM, x86):
- Device type (Phone, Tablet, Phablet):
- Android version:
## Brave version
### Website problems only
- Does the issue resolve itself when disabling Brave Shields?
- Does the issue resolve itself when disabling Brave Rewards?
- Is the issue reproducible on the latest version of Chrome?
### Additional information
Regards.
system
April 17, 2023, 4:07pm
6
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