I click Rewards = Brave freezes

Brave Rewards
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1

I am pressing 3 buttons > Settings > Rewards and Brave closes, and even though my antivirus is turned off, it’s clearly your mistake!

And when I go to chrome://rewards, or brave://rewards, this problem happens again.

After closing like this, Brave doesn’t open itself, and when I open it, it says Brave was closed incorrectly, even though the Restore Tabs button works :hugs:.

Do you have censorship on this feature in certain countries?

How to fix this?

If anything, I’m not stupid and run to support for small problems :face_with_raised_eyebrow:, I tried updating Brave, updating Windows, rebooting the laptop, disabling antiviruses, etc. - it did not help.

I’m not good at English, so sometimes I use a translator, please read if there are any errors in the text.

2

Can you please tell me what version of the browser you’re using at this time?

2 Likes
3

Hello - Do you see any recent crashes available at brave://crashes

A list of unavailable regions can be found here: https://support.brave.com/hc/en-us/articles/9053832354957-Unavailable-jurisdictions-for-Brave-Rewards

4 
Version 1.76.73 Chromium: 134.0.6998.45 (Official Build) (64-bit version)
5

Thank you!

The photo shows the info from there:

image
image1873×701 29.2 KB

(End.)

1 Like
6

Can you upload those and then copy/paste the Crash IDs here? Thank you!

7

Are you talking about this? :

00d386b9-1f71-4797-93bf-207ff023cc90, 072dfacd-4053-484b-b9de-12b90544f61b, 26ca9e55-7230-421a-914e-b5a13ccb8b39, 97a18ef8-8d94-46cf-ab18-bcdca2b0f261, 	d4abb5d7-891e-46a0-acd9-91e7d08de44b.
1 Like
9

Of course, I often work with something like this :wink:.

10

You’re welcome :blue_heart:, and thank you for helping with this problem, because all support services are different, some write in a week+, and some you can see robots sitting around and writing you nonsense 5 minutes after your request.

Nonsense - They actually said “Thanks for the help! Go to the forum,” and it seems like they really don’t care, because nothing has changed.

11

Not a problem! When you send the Crash logs are you provided with a different Crash ID? It should end with many zeros, .i.e 0000-000000000

12

Oops, there was an error, I provided the wrong info, here’s what you need: 1b010100-41aa-7e0d-0000-000000000000.

13

Thanks for the clarification, it helped!

2 Likes
14

Thanks for providing! We’re looking into the matter now.

15

Thank you for noticing me, because there are so many of these posts here… :infinity:

16

Interesting feature, apparently I can reply from email :e_mail:

With respect,

Black Cat

17

@Evan123, @Mattches, my problem was corrected or not, is it difficult to say?

18

This should now be resolved in 1.76.74 https://github.com/brave/brave-browser/issues/44459

1 Like