Brave crash, lost passwords

Browser Support
1

Hello,

today Brave crashed, later I couldn’t login on some pages, only to find out that all my saved password disappeared. Never used export feature, I guess there is no default backup or some other way to recover passwords.

1 Like
2

I have the same issue except for me, I just closed down Brave and when I reopened it, it claimed that it didn’t shut down correctly and that some new feature (I think it is) was now in the settings. I only found out about my passwords being gone when I tried to log into my company website to finish work and the auto login not working nor inputting my information. Hopefully this doesn’t happen again, if it does then I might have to switch back to another browser until it’s noticed by the devs and fixed. I thought it would only be me with the bug but I guess not.

3

Yes, I think Brave installed new version/feature, but something went wrong. Next (manual) start reported incorrect shutdown, and after that: passwords disappeared. I think Brave informed me about some monitoring feature (apparently private) now available in settings during startup.

4

Hello @Ilib, thank you for letting us know about this. What kind of device and OS do you use? Have you updated to the most recent version? Have you tried deleting cookies and cache recently, if it does not resolve the issue please send us the crash ID so we can further investigate. Please go to brave://crashes

  • if you have automatic crash reporting is enabled (Settings --> Privacy/Security --> Automatically send diagnostic reports), please respond back here with the crash report ID
  • If Automatically send diagnostic reports is not enabled, ensure you click Send on these crash reports listed on the page, then reply here with the crash report ID

Regards.

5

Hello Jarc, device is laptop, Win 10 Pro 64 bit. I’m deleting cache almost on the daily basis, but not cookies. Report sent…

6

@Ilib can you confirm your Brave version?

7

Hello Steeven,

about gives

Version 1.48.171 Chromium: 110.0.5481.177 (Official Build) (64-bit)

BTW, Brave crashed today again at 02:46:19.

8

Thanks, sending a DM.

9

Hi there,

I am having this issue as well. Opened brave today after being gone for a week and everything wiped.

Computer is: Windows 10 Home, 10.0.19045 Build 19045, 64 bit

Brave is: Brave is up to date Version 1.50.119 Chromium: 112.0.5615.121 (Official Build) (64-bit)

Crash reports from 2023/04/12 don’t look to have IDs:

Crashes (16) Show developer details

Crash from Wednesday, April 12, 2023 at 6:29:44 PM

Status: Not uploaded

Send now

Crash from Wednesday, April 12, 2023 at 12:05:44 PM

Status: Not uploaded

Send now

Crash from Wednesday, April 5, 2023 at 5:32:01 PM

Status: Not uploaded

I clicked on the “send now” button for the two that happened on the 12th.

Hoping someone can help!!

Thanks-Greg

10

My bad, just went back in and more data in the “crashes” page:

Crash from Wednesday, April 12, 2023 at 6:29:44 PM

Status: Uploaded
Uploaded Crash Report ID: 0a460000-a435-f609-0000-000000000000
Upload Time: Wednesday, April 19, 2023 at 12:02:53 PM

Provide additional details

Crash from Wednesday, April 12, 2023 at 12:05:44 PM

Status: Uploaded
Uploaded Crash Report ID: 09460000-a435-f609-0000-000000000000
Upload Time: Wednesday, April 19, 2023 at 12:02:53 PM
11

That’s just tip of the iceberg. After last update, MS Defender usage become insane, anti-malware is chocking my HD (no SSD) once Brave is activated. Whom to blame? Brave is crashing every 2-3 days, maybe that’s why is anti-malware on steroids now. Or is MS having problem to “find” a bug similar to bug slowing down Firefox for several years?

12

Hi @gdshred

Thanks for the information, I’ve shared this with our team and I’m waiting for further information on the matter. Once our team has answers, we will get back to you as soon as possible.

Have a great day!

13

Hi @Alice2095

I actually started my own thread on this after giving it a few days with no activity on this one: https://community.brave.com/t/re-after-brave-crash-lost-all-passwords/483463/5.

Supposedly this is already being looked into. Rather silly at this point anyway as I’ve had to rebuild almost the entire password history in there by now.

14

Today the antimalware increased the memory usage from 167MB to almost 500MB, this was happening at startup and after Brave had been running for a while. On close, anti-malware memory usage immediately returned to its previous level. Not to mention 100% disk usage.

15

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