Having logged into my bank account with Halifax, I cannot logout. The correct address appears in the address line but the screen freezes showing a blank white page. Logging out of Halifax in any other browser produces exactly the same address line but they all go on to show the normal "You have signed out " page.
Do I just stop using Brave?
Hi @Skylinks,
Thanks for reporting!! What OS and Brave version are you on? Would you be willing to share a screen capture of what happens when you attempt to logout?
Hi Steeven I have spent hours trying to find how to put these screen shots into your reply box. Copy and paste doesn’t seem to be allowed. I hope you are able to pick up the information from this conversion system. John
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@Skylinks,
While on the site, can you try clicking the lion icon in the address bar and changing the cookie setting to Allow all cookies
, then try again and see if you get the same results?
I have previously had Cross Site Cookies Blocked.
Changing to Allow all cookies makes no difference.
Is there a way of turning shields off in one click or do I have to go through the list and turn all the red ones grey?
I was trying to do something in settings!
Clicking the Shields down for the Halifax website makes no difference.
There is 2 halifax domains I noticed, halifax.co.uk
and secure.halifax-online.co.uk
. When disabling sheilds, ensure its for both sites/domains. Its a bit hard to troubleshoot banking sites, since private user details.
Initially disabling shields on both had no effect but now, after many checks, I find that with shields switched off it signs out perfectly - with shields switched on signing off gives the black page and freezes.
I’m not sure halifax.co.uk affects anything - it is just their site which gives all their banking information.
John
If you disable only site-trackers in Shields does it help?
With Cross-site trackers blocked switched off
Connections upgraded to https switched on
Scripts blocked switched off
Sign out works perfectly
The moment I switch the Cross-site trackers on it fails to sign out giving the frozen blank page again.
Can you re-enable cross-site trackers, and ctrl-c (copy) the urls listed and paste here (or pastebin.com link)
We’re sorry, but your email message to [“brave+32a1a0a8131387477405ddeaa52add0d@discoursemail.com”] (titled Re: [Brave Community] [Support and Troubleshooting/Web Compatibility] Unable to Logout of Website) didn’t work.
Reason:
Sorry, new users can only put 4 links in a post.
I’ll try 4+3
- https://secure.halifax-online.co.uk/assets/lib/adrum-4.2.2.js
- https://bcdn-16c9d93d.we-stats.com/scripts/16c9d93d/16c9d93d.js
- https://lloydsbankinggroup.d3.sc.omtrdc.net/b/ss/lloydsbankinggroupprod/1/JS-2.10.0/s0612576678374
- https://stags.bluekai.com/site/42838?ret=html&phint=lbg_url%3Dsecure.halifax-online.co.uk%2Fpersonal%2Fa%2Faccount_overview_personal%2F&phint=lbg_brand%3DHalifax&phint=lbg_division%3DRetail&phint=lbg_cookie%3D02631312877815290931232644281556860432&phint=lbg_gender%3DMale&phint=lbg_eventid%3D7930110&phint=lbg_productgroup%3Daccountoverview&phint=lbg_productsubgroup%3Daccountoverview&phint=lbg_authstate%3DAuth&phint=lbg_platform%3Dauth&phint=lbg_environment%3Dsecure&phint=__bk_t%3DHalifax%20-%20Personal%20Account%20Overview&phint=__bk_k%3D&phint=__bk_pr%3Dhttps%3A%2F%2Fsecure.halifax-online.co.uk%2Fpersonal%2Fa%2Faccount_overview_personal%2FCSJKMJZNFA43OOY3H5YDLOZC3TSPN4GAENHZNVTNV44MYLJLX75Q%2F&phint=__bk_l%3Dhttps%3A%2F%2Fsecure.halifax-online.co.uk%2Fpersonal%2Fa%2Faccount_overview_personal%2FCSJKMJZNFA43OOY3H5YDLOZC3TSPN4GAENHZNVTNV44MYLJLX75Q%2F%23%2F&limit=4&bknms=ver=2.0,ua=e3fba1f79f50cbf2a424dafcbea9a633,t=1575720227063,m=944edccc0651413aba4bb2b6cdb5151e,k=1,lang=07ef608d8a7e9677f0b83775f0b83775,sr=1366x768x24,tzo=0,hss=true,hls=true,idb=true,addb=undefined,odb=function,cpu=4b4e4ecaab1f1c93ab1f1c93ab1f1c93,platform=41fee34aea2844ea24e3d19524e3d195,notrack=,plugins=efd789191f6143b5d0a5f9ee34987d89,cn=18c2b5b1d6d22c5c0807144025e2a94d&r=85082871
Here are the other 3
- https://4448633.fls.doubleclick.net/activityi;src=4448633;type=ib;cat=ib;u8=02631312877815290931232644281556860432;u1=Halifax;u2=accountoverview;u3=accountoverview;u9=%2B00036926178;u10=secure.halifax-online.co.uk%2Fpersonal%2Fa%2Faccount_overview_personal%2F;u11=secure;u12=Auth;u19=7930110;ord=1484279629898.466?
- https://www.googletagmanager.com/gtag/js?id=DC-4448633
- https://4448633.fls.doubleclick.net/activityi;src=4448633;type=allpa;cat=allpage;u8=02631312877815290931232644281556860432;u1=Halifax;u2=accountoverview;u3=accountoverview;u9=%2B00036926178;u10=secure.halifax-online.co.uk%2Fpersonal%2Fa%2Faccount_overview_personal%2F;u11=secure;u12=Auth;u19=7930110;ord=1;num=8059699477454.727?
This should help; Give it 24-48hrs and re-test.
Alas no difference.
With Shields DOWN - it signs out OK
With Shields UP and
Cross-site trackers switched on - it doesn’t sign out - just a blank white screen
With Shields UP and
Cross-site trackers switched off -
it signs out OK
What blocked items are now showing?