Briefly describe your issue:
I don’t earn BAT anymore, as if my wallet were marked as fraudulent but for no reason
What Operating System and Brave version are you using ( Menu --> About Brave
)?
1.35.103 Chromium: 98.0.4758.102 (Officiel build) (64 bits)
Is your browser wallet currently verified? (yes/no)
Yes
Have you been able to successfully receive payments in the past?
No
Are you using a VPN? (yes/no)
No, but maybe I used it 2 month ago with Brave
Are you in a supported region (see here for list of supported regions)?
Yes, Italy.
If you haven’t already, you should send a direct message to the moderators and include the following information for each of your devices:
- Copy/paste your Wallet ID (found on brave://rewards-internals )
- Your OS and Brave version (first three lines in brave://version )
- A screenshot of your Rewards panel in `Settings → Brave Rewards
Mattches and Steeven are the moderators who handle most of the rewards issues.
How to DM a moderator:
- Click on their icon and select the Message button in the top right corner or
- You can go to your profile and create a new message in Messages.
Mattches posted this a couple of days ago. You may already be in the list for reprocessing, but I suggest you send the information just in case. If you still haven’t received any ads since you posted, your account may have been flagged. Only a moderator can check and unflag your account if it was flagged.
Edit: oops, posted the same thing twice.
Thanks, I already sent Steeven a message around 2 weeks ago but I haven’t received any message since then. I visualize the ads but I don’t earn any rewards from that.
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