Unable to earn BAT anymore, desperately in need for some help

Brave Rewards Rewards Support
1

Hello,

I am a huge fan of brave since march when I first discovered it, I talked about it to all my friends and family. But the problem is that i am absolutely unable to earn bat.

At first it was working perfectly, I received around 3 bat in april but on the next month the payement got delayed. I was like “no problem I understand delays happens”, I was still seing ads and the virtuel “future bat to be paid” balance was increasing.

The troubles started once I saw that I never actually got the bat, each month payement was getting delayed to the next one, until one day they just disappeared ! I had lost both my virtual and hard earned bat, on my account it was just 0.00 everywhere.

I contacted the support who kindly repaid me my bats and said that my account was sort of labeled as “irregular activities” by their bot. I do not try to abuse brave in any way, I use brave on both my phone and computer (2 devices), sometimes I use a vpn but not that often. So I don’t really understand…

The problem now is that for the last 3 months I am unable to see ads notification (i am still able to see the wallpaper adds but earn nothing from them). On my phone tough everything is working perfectly so I really do not understand.

I have tried to email the support and make a post on the brave community but got absolutely no answers for almost 2 months.

Does anyone have an idea of what should I do ? I am kind of losing hope.

Thank you for your help and sorry about my grammar as I live in Belgium it is not my native language.

What Operating System and Brave version are you using (Menu --> About Brave)?

Version 1.33.106 Chromium: 96.0.4664.110 (Build officiel) (64 bits)

Is your browser wallet currently verified? (yes/no)
yes

What date did you verify your wallet?
14 august of this year
Have you been able to successfully receive payments in the past?
yes
Are you using a VPN? (yes/no)
Sometimes but not very often
Are you in a supported region (see here for list of supported regions)?
yes (belgium)

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
no

2

I had the issue of not receiving ads on my windows 10 laptop for about a month. I found that in my desktop settings, under notifications, that brave notifications were turned off. Turned them back on and that fixed the issue for me.

3

Hi thanks for your reply, they are turned on I double checked. Also I am still able to see the wallpaper ads but just earn absolutely nothing from them.

4

I am having the same issue :frowning:

5

Sorry to hear that. I hope support figures it out for you.

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.