Unable to earn BAT anymore, desperately in need for some help


I am a huge fan of brave since march when I first discovered it, I talked about it to all my friends and family. But the problem is that i am absolutely unable to earn bat.

At first it was working perfectly, I received around 3 bat in april but on the next month the payement got delayed. I was like “no problem I understand delays happens”, I was still seing ads and the virtuel “future bat to be paid” balance was increasing.

The troubles started once I saw that I never actually got the bat, each month payement was getting delayed to the next one, until one day they just disappeared ! I had lost both my virtual and hard earned bat, on my account it was just 0.00 everywhere.

I contacted the support who kindly repaid me my bats and said that my account was sort of labeled as “irregular activities” by their bot. I do not try to abuse brave in any way, I use brave on both my phone and computer (2 devices), sometimes I use a vpn but not that often. So I don’t really understand…

The problem now is that for the last 3 months I am unable to see ads notification (i am still able to see the wallpaper adds but earn nothing from them). On my phone tough everything is working perfectly so I really do not understand.

I have tried to email the support and make a post on the brave community but got absolutely no answers for almost 2 months.

Does anyone have an idea of what should I do ? I am kind of losing hope.

Thank you for your help and sorry about my grammar as I live in Belgium it is not my native language.

What Operating System and Brave version are you using (Menu --> About Brave)?

Version 1.33.106 Chromium: 96.0.4664.110 (Build officiel) (64 bits)

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?
14 august of this year
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Sometimes but not very often
Are you in a supported region (see here for list of supported regions)?
yes (belgium)

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

I had the issue of not receiving ads on my windows 10 laptop for about a month. I found that in my desktop settings, under notifications, that brave notifications were turned off. Turned them back on and that fixed the issue for me.

Hi thanks for your reply, they are turned on I double checked. Also I am still able to see the wallpaper ads but just earn absolutely nothing from them.

I am having the same issue :frowning:

Sorry to hear that. I hope support figures it out for you.

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