Unable to Access Hulu Website

Browser Support Desktop Support
,
1

Description of the issue:
When I Login into my Hulu Account with Live TV using the brave browser it asks for Location pernmission, however I allow location access and it gives back a message “We are unable to determine your location” I was able to access a few days ago.

Does the site work as expected when using Chrome? Yes (also on Edge)

Exact URL of the website in question: https://www.hulu.com/profiles?next=/ (OR https://hulu.com + login + share location)

Brave Version( check About Brave):
Version 1.69.160 Chromium: 128.0.6613.114 (Official Build) (64-bit)

Additional Information:
When I open the developer tool there are error which are below:

otSDKStub.js:1

   GET https://cdn.cookielaw.org/scripttemplates/202305.1.0/otBannerSdk.js net::ERR_BLOCKED_BY_CLIENT

(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
load
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
load
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
h @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
_app-8c53cd6c16101582.js:1 error [geo lib] 2
(anonymous) @ _app-8c53cd6c16101582.js:1
getGeoLocation @ _app-8c53cd6c16101582.js:73
await in getGeoLocation
(anonymous) @ _app-8c53cd6c16101582.js:73
GeoPrompt.sendTealiumAndGetGeo @ _app-8c53cd6c16101582.js:73
Nb @ framework-4ababf42f52765a0.js:9
Tb @ framework-4ababf42f52765a0.js:9
(anonymous) @ framework-4ababf42f52765a0.js:9
nf @ framework-4ababf42f52765a0.js:9
se @ framework-4ababf42f52765a0.js:9
(anonymous) @ framework-4ababf42f52765a0.js:9
Rk @ framework-4ababf42f52765a0.js:9
Jb @ framework-4ababf42f52765a0.js:9
hd @ framework-4ababf42f52765a0.js:9
fd @ framework-4ababf42f52765a0.js:9
ed @ framework-4ababf42f52765a0.js:9

1 Like
2

Hello,

When attempting to log into my Hulu account with Live TV using the Brave browser, I am prompted for location permission. Despite granting access, I receive the message, “We are unable to determine your location.” This issue began recently; Hulu was accessible a few days ago.

Does the site work as expected when using Chrome? Yes (also works on Edge).
Brave Version: Version 1.69.160 (Chromium: 128.0.6613.114) (Official Build) (64-bit)

Additional Information:

In the developer tools, the following errors are present:

GET myfordbenefits com net::ERR_BLOCKED_BY_CLIENT
_app-8c53cd6c16101582.js:1 error [geo lib] 2
getGeoLocation @ _app-8c53cd6c16101582.js:73
await in getGeoLocation
GeoPrompt.sendTealiumAndGetGeo @ _app-8c53cd6c16101582.js:73
The errors suggest that there might be issues related to blocked scripts or location services.

Hopes that helps!

1 Like
3

Thanks Thomas, I double checked the location services under settings and found it was turned Off, I then turned it back on and it started working the website started working again.