Unable to Access Hulu Website

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1

Description of the issue:
When I Login into my Hulu Account with Live TV using the brave browser it asks for Location pernmission, however I allow location access and it gives back a message “We are unable to determine your location” I was able to access a few days ago.

Does the site work as expected when using Chrome? Yes (also on Edge)

Exact URL of the website in question: https://www.hulu.com/profiles?next=/ (OR https://hulu.com + login + share location)

Brave Version( check About Brave):
Version 1.69.160 Chromium: 128.0.6613.114 (Official Build) (64-bit)

Additional Information:
When I open the developer tool there are error which are below:

otSDKStub.js:1

   GET https://cdn.cookielaw.org/scripttemplates/202305.1.0/otBannerSdk.js net::ERR_BLOCKED_BY_CLIENT

(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
load
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
load
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
h @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
(anonymous) @ otSDKStub.js:1
_app-8c53cd6c16101582.js:1 error [geo lib] 2
(anonymous) @ _app-8c53cd6c16101582.js:1
getGeoLocation @ _app-8c53cd6c16101582.js:73
await in getGeoLocation
(anonymous) @ _app-8c53cd6c16101582.js:73
GeoPrompt.sendTealiumAndGetGeo @ _app-8c53cd6c16101582.js:73
Nb @ framework-4ababf42f52765a0.js:9
Tb @ framework-4ababf42f52765a0.js:9
(anonymous) @ framework-4ababf42f52765a0.js:9
nf @ framework-4ababf42f52765a0.js:9
se @ framework-4ababf42f52765a0.js:9
(anonymous) @ framework-4ababf42f52765a0.js:9
Rk @ framework-4ababf42f52765a0.js:9
Jb @ framework-4ababf42f52765a0.js:9
hd @ framework-4ababf42f52765a0.js:9
fd @ framework-4ababf42f52765a0.js:9
ed @ framework-4ababf42f52765a0.js:9

1 Like
2

Hello,

When attempting to log into my Hulu account with Live TV using the Brave browser, I am prompted for location permission. Despite granting access, I receive the message, “We are unable to determine your location.” This issue began recently; Hulu was accessible a few days ago.

Does the site work as expected when using Chrome? Yes (also works on Edge).
Brave Version: Version 1.69.160 (Chromium: 128.0.6613.114) (Official Build) (64-bit)

Additional Information:

In the developer tools, the following errors are present:

GET myfordbenefits com net::ERR_BLOCKED_BY_CLIENT
_app-8c53cd6c16101582.js:1 error [geo lib] 2
getGeoLocation @ _app-8c53cd6c16101582.js:73
await in getGeoLocation
GeoPrompt.sendTealiumAndGetGeo @ _app-8c53cd6c16101582.js:73
The errors suggest that there might be issues related to blocked scripts or location services.

Hopes that helps!

1 Like
3

Thanks Thomas, I double checked the location services under settings and found it was turned Off, I then turned it back on and it started working the website started working again.

4

What options did you check/turn on? I have the same problem and everything I can see shows that location tracking for Hulu is on and working.

5

I am on Windows 11, So I went to the settings page and selected “Privacy and security” on the left side of page, then under App permissions “location” make sure location services is “ON” and the “Let desktop apps access your location” is also “ON” That is what worked for me

Privacy and security_location
Privacy and security_location1312×737 64.6 KB

6

That did it! Thanks. I didn’t even think to look at my system settings since the website was loading fine in Chrome and Firefox.

7

That did it for me too. Thanks for sharing that! You’re only I know that has mentioned this step!

8

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