Had that error message, tried disabling all my extensions and relaunched my browser. Still got that error message and clicked “Join Brave” or something to see if that would cause anything to change. After a couple of refreshes i got my account and balance back, and then saw my BAT jump from like 275 to 181 and would like some help pls 
The recovery key is the same so I can’t do much with that, and I’m on a macbook running the regular Brave Browser. I have restarted my browser and computer multiple times as well and that has not fixed anything.
bump
im guessing the support team is rly busy rn?
hello??? could i get some sort of eta please?
@bya1,
You’re still seeing that error message? Have you connected to a VPN or installed any new extensions recently?
@Mattches im not seeing that error message anymore because it gave me the option to “create a new account” and i had my recovery key so i just tried it. that then brought my rewards back online in some capacity, but im down almost 100 BAT that has simply vanished. my recovery key is still the same and i lost whatever rewards i was supposed to earn this month but i really just want my account balance fixed
Thank you for reporting! Please DM with the following information:
- Copy/paste your Wallet ID (found on
brave://rewards-internals) - Your OS and Brave version (first three lines in
brave://version) - A screenshot of your Rewards panel in
Settings --> Brave Rewards.
This will help to speed up the troubleshooting. Thank you in advance!
hey there @Mattches , i sent you that info the other week and was wondering if you had any updates or timeline! thank you
@bya1,
Can you tell me what version of the browser you were on when you recovered?
@Mattches im not entirely sure. i sent you all the info you initially asked for in a private message the other week, but i had the issue on sunday, september 13th. so whichever version was either the most recent or the one before that was the one i was using at the time. i try to update my browser pretty frequently.
bumping because waiting for some sort of update
bumping again because its been over a month and im still missing about 100 BAT :T pls help
@Mattches hello??? please give me an update or tell me who to contact if you cant help.
bumping so this stays open. been over 2 months and my bat is still missing 
(bump up for visibility)
1 Like
2 months is good enough to get at least 100 bat, you should be fine now.
DM @tmancey for this problem
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lmao nope. i have only gotten about 3-5 bat since i made this post. idk if its because i had to “renew” my account because of the glitch or if they reduced the ad payout rate overall, but i have been making significantly less bat.
please let me know if you have any better advice, thanks.
1 Like
bumping because i still have not gotten a response ://
Apologies @bya1. I’ve responded to your DM. Appreciate your patience
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