Description of the issue: On Ubtuntu 20.04, I am unable to get audio from Brave. However, on the same machine, I successfully get audio from Firefox. If I go to Ubuntu Settings > Sound > Output> and Test, I get Audio using both the “Left” and “Right” options.
Steps to Reproduce (add as many as necessary): 1. 2. 3.
Go to any website that produces audio (YouTube, ESPN) using Brave
Play audio through website
No audio is audible
This problem persists after several rounds of trouble shooting:
Quit and restarted Brave, then repeating above
Restarted computer, then repeating above
Changed profile, then repeating above
Going into incognito mode, then repeating above
Removing shield on website (in my own profile, new profile, and incognito mode), then repeating above
Removed all extensions, then repeating above
Confirming brave://settings/content/sound is set to Sites can play sound, then repeating above
Confirming brave://settings/extensions has media router set to on, then repeating above
Updating Brave to brave-browser/stable 1.45.131 amd64 from 1.45.127, then repeating above
Actual Result (gifs and screenshots are welcome!):
No audio is audible regardless of website.
Expected result:
Audio is expected to be heard on these websites (using the same website link in Firefox, audio is heard)
Reproduces how often:
Had been reproducible over several days despite restarts and troubleshooting as mentioned boave.
Operating System and Brave Version(See the About Brave page in the main menu):
Brave Version - Release Notes v1.45.131 (Nov 22nd, 2022)
Ubuntu Version - 20.04.5, 64 Bit, GNOME 3.36.8
Additional Information:
Previously the audio was working on brave. The problem started after I updated Brave several days ago (to v1.45.127 (Nov 15th, 2022)).
Hello there @jacronand13 please accept my apologies for this inconvenience. Can you try disabling Hardware Acceleration in settings to see if this resolves the issue?
You’ll find this in Settings --> Additional Settings --> System --> Hardware Acceleration
@Kevin_cc Thanks for your suggestion and trying to help me with this problem. I disabled hardware acceleration following your instructions.
I then went to three website (YouTube, Twitter, ESPN) and played content that should have audio. However, I still do not have audio while using Brave. Although I do have audio from those same websites when I use Firefox.
Go into your audio settings menu and make sure that Brave has it’s audio slider set to play audio. I remember someone else had a similar issue and the default to Brave was set to mute the browser.
@cynical13 Got it. Yes I can confirm that that is not causing the issue.
As an update, I also removed Brave from my Ubuntu machine following the steps here (namely, sudo apt remove brave-browser). I then reinstalled brave-browser.
Still I get audio with Firefox but not Brave.
I also tried with a different speaker. Again, I get audio with Firefox but not Brave.
@Kevin_cc Thank you for the suggestion. I added YouTube and ESPN as you suggested. However, still I get no audio from Brave Browser. If I navigate to the identical URL on Firefox, I do get Audio.
@jacronand13 Thanks for letting me know that. Could you please try opening your main profile in private or guest mode to see if the audio from those pages work? If they do, try disabling your extensions to see if this is the cause of the issue.
You can open a Guest Window by going to Main menu --> Open Guest window:
On your computer, open Brave.
At the top right, click Menu → More tools → Extensions.
On to the extension you want to remove, click Remove.
@Kevin_cc . I downloaded chromium from the Ubuntu app store approach. Audio through the Chromium browser DOES WORK completely fine. However, after downloading the beta this morning (Dec 4th ~11am EST; brave-browser-beta_1.47.108_amd64.deb), I found that even the beta-brave does NOT work.
@SaltyBanana . I have updated my Brave Browser since the problem occurred. (i.e. from 1.45.133 → 1.46.134 amd 64), yet the problem persists.
Does the audio play if you plug in some headphones or a headset? Also, please check if there’s an available update for your GPU drivers or Ubuntu to see if this solves the issue.
@Kevin_cc The no audio from Brave browser appears independent of the device Ubuntu is outputting audio to. For example, if I use Bluetooth headphones, or a USB connected speaker, I can get audio from all other software (i.e. Firefox) but not from Brave.
My GPU drivers are up-to-date and my Ubuntu 20.04 software is also up to date.
@jacronand13,
Can you confirm that you download Brave using the official install instructions (https://brave.com/linux/) or did you download it using a Snap package or some other method?
@jacronand13 Do you have Brave set as your default browser on your PC? If is not please try setting it as default to see if you are able to reproduce audio from Brave.
