Description of the issue: On Ubtuntu 20.04, I am unable to get audio from Brave. However, on the same machine, I successfully get audio from Firefox. If I go to Ubuntu Settings > Sound > Output> and Test, I get Audio using both the “Left” and “Right” options.
Steps to Reproduce (add as many as necessary): 1. 2. 3.
Go to any website that produces audio (YouTube, ESPN) using Brave
Play audio through website
No audio is audible
This problem persists after several rounds of trouble shooting:
Quit and restarted Brave, then repeating above
Restarted computer, then repeating above
Changed profile, then repeating above
Going into incognito mode, then repeating above
Removing shield on website (in my own profile, new profile, and incognito mode), then repeating above
Removed all extensions, then repeating above
Confirming brave://settings/content/sound is set to Sites can play sound, then repeating above
Confirming brave://settings/extensions has media router set to on, then repeating above
Updating Brave to brave-browser/stable 1.45.131 amd64 from 1.45.127, then repeating above
Actual Result (gifs and screenshots are welcome!):
No audio is audible regardless of website.
Audio is expected to be heard on these websites (using the same website link in Firefox, audio is heard)
Reproduces how often:
Had been reproducible over several days despite restarts and troubleshooting as mentioned boave.
Operating System and Brave Version(See the About Brave page in the main menu):
Brave Version - Release Notes v1.45.131 (Nov 22nd, 2022)
Ubuntu Version - 20.04.5, 64 Bit, GNOME 3.36.8
Previously the audio was working on brave. The problem started after I updated Brave several days ago (to v1.45.127 (Nov 15th, 2022)).
@Kevin_cc Thanks for your suggestion and trying to help me with this problem. I disabled hardware acceleration following your instructions.
I then went to three website (YouTube, Twitter, ESPN) and played content that should have audio. However, I still do not have audio while using Brave. Although I do have audio from those same websites when I use Firefox.
@jacronand13 Thanks for letting me know that. Could you please try opening your main profile in private or guest mode to see if the audio from those pages work? If they do, try disabling your extensions to see if this is the cause of the issue.
You can open a Guest Window by going to Main menu --> Open Guest window:
On your computer, open Brave.
At the top right, click Menu → More tools → Extensions.
On to the extension you want to remove, click Remove.