Two-step authentication

rewards
#1

hello friends of brave I have a problem my phone was updated and I lost the authentication application in two steps I would like to know how to reset my account to authenticate again. I hope you help me solve the situation

0 Likes

#2

Hi @efrainabraham,
Sadly there’s nothing that we can do to restore your account when you lost your 2FA.

You can create a new publisher account (with different email) and re-verify your channel/site. It’ll migrate your channel (and it’s balance) from your old account to your new account within 10 days.

Thanks,
:slightly_smiling_face:

1 Like

#3

good thank you very much for the information but I would like to know a little more about creating the new channel apart from the new mail my account uphold has to be another or I can have the same account there will be no problem because my account uphold is registered in the first account explain a little more detail

0 Likes