Ayuda perdi mi 2FA!

#1

help brave team, I lost my 2FA and now I do not want to link my previous channel in the new,

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#2

Hi @panorama3,
Sadly there’s nothing that we can do to restore your account when you lost your 2FA.

You can create a new publisher account (with different email) and re-verify your channel/site. It’ll migrate your channel (and it’s balance) from your old account to your new account within 10 days.

Thanks,
:slight_smile:

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#3

Thank you very much for your response, but friend I already did the procedure and I get this message

(Channel could not be contested. If you think this is in error, please email us at support+publishers@basicattentiontoken.org)

I will leave a capture of my problem!

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#4

Thanks for the screenshot @panorama3.
cc @asad @steeven for assistance here (re: lost 2FA).

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#5

Hello there is still no solution to my problem?

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