@ahmadraul,
We have provided plenty of self-serve resources for users to initially troubleshoot their own issues:
There are also several different outlets you can find support, guides and ask questions other than Community that have additional information:
- https://reddit.com/r/brave_browser
- https://reddit.com/r/BAT_Project
- https://support.brave.com/
- https://github.com/brave/brave-browser/wiki
- https://basicattentiontoken.org/faq/
When there are issues with the service, we communicate as much as we can about what the issue is, why it’s there, whether or not there is a fix coming or still being worked on, etc.:
- Rewards users must upgrade to latest Brave browser version
- Android Uphold Wallets Launch and Introducing Minimum BAT Thresholds
- Update on Estimated Ads Earnings, and Payments not depositing to Uphold
- https://community.brave.com/t/for-brave-users-impacted-by-the-auto-contribute-bug/92258/155https://community.brave.com/t/duplicated-bat-display-bug/145228/
- BAT Loss on Android Fix
- Issue syncing wallets using Uphold is now fixed
- A quick note concerning this month's ad earnings payout email and estimated earnings - #4
- For Creators seeing "Unavailable" BAT balance - #35
- Notice on missing Brave Ads count/funds - #11
- Regarding Rewards Support (PLEASE READ) - #4
- I updated Brave browser and my rewards doesn't appear
- Hi! dont recieve rewards - #4 by Rohit552
While we’re aware that issues can take time to get resolved and users may be frustrated in the interim, the idea that we do not respond or inform users about what’s going on is inaccurate. Please make sure you actually search the website for answers before assuming it won’t be/hasn’t been addressed.
Additionally, we have a Solved section at the very top of the page for threads that have been resolved – be sure to check for your issue there first:
