Cancel VPN service

Please provide us with the following information

Type of device (iPad pro, iPhone 10, etc):
iPhone 12 Pro, iPad Air 4

iOS version ( Settings --> About --> Software Version ):
iOS 15.5

Detailed description of the behavior:
The VPN doesn’t allow me to access banking like I wanted to. It was working but now it doesn’t anymore because my bank has started blocking you guys. I want a refund. My primary goal was to be able to use you guys when I’m traveling to access my financial accounts safely and I am no longer able to do that.

@Shznakl I wanted to tag you in here as am not sure if you have any advice what to do in their situation.