I see, that changes things a bit. There haven’t been many resources that I’ve seen on that issue, so definitely will hope @Mattches can point in the right direction.
In the meanwhile, I will at least share what like I have found. They are all basically just verifying everything is up to date and all.
- Is your device rooted? If it is or if other security issues, you’ll be unable to claim. A community ninja on the site suggested to verify no issues by using Google SafetyNet and linked to https://play.google.com/store/apps/details?id=com.flinkapps.safteynet&hl=en_US&gl=US
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Make sure you’re updated to the latest version of the Brave Browser. On Android, this will require you to go to Google Play and update the Brave App
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Clear the cache on your browser
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There’s another I saw randomly on the internet that mentioned turning Rewards off and then back on.
Not sure if any of that will help, but figured I’d toss out what I could. If you try those and no issues discovered, I’d suggest you tag Mattches or Saltybanana and/or DM them as well and let them know what you’ve tried, as well as your device, operating system, and browser version is.