I was trying to download a pdf document (4 pages) and it took several minutes, so I went over to Chrome and went to the same website and clicked download (the same documents) and I had all 4 pages in about 30 seconds whereas, when I went back to Brave the documents were just starting to download. I’d sure like to know why it’s so slow???
Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
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Description of the issue: How can this issue be reproduced?
That template you chose to leave blank can be very important. Things like which version of Brave you’re using is especially necessary in helping to identify issues, attempt to replicate, and provide solutions.
That said, you did at least label this as Windows which helps. Did you hit the Save or Keep button when you chose to download on Brave? With the default now being the bubble notifications rather than the traditional ones on the bottom, people have posted where they didn’t see that further action from them were needed.
I suppose if you went to Downloads you would see it pending and could choose to further interact? This is a random guess in which it would be helpful if you could provide more details and advise if this seems accurate or if your issue might be different.
Thank you for your response and I saw the template and I apologize for not using it, so I’ll answer using it.
Description of the issue:
Slow to download and open pdf files from the website va.gov
How can this issue be reproduced?
The message on webpage that I opened in Brave says ‘Loading" so I can’t access what I’m looking for.
I opened the same website and page with Chrome, navigated to the page to access and open the pdf files I’ m after. I clicked on the request button and I immediately had access to open the files I was after. I made my selection and the files opened immediately.
I went back to Brave and it still shows that it is loading. So I clicked on the “Done” button anyway (like I did yesterday) and I’m still waiting to get the access page to open. I did the same thing yesterday after waiting and the page I’m after did open. After waiting and “loading” still displayed I clicked “open” button and was finally granted access to the page where I can select the file I’m after except when I clicked to open it, it didn’t. Yesterday when I finally got it to open a “wheel” popped up showing me the status of the download (12%, 25%, 75%,then 100%). As I type this I’m still unable to open the selected file and loading still shows. Doing this on Chrome only took about a minute, I’d click the button on what I’m after and it would immediately open, then I made my selection for the file I wanted to ope, clicked and it immediately opened.
Expected result:
I expected to open and print the file I was after.
Brave Version( check About Brave):
Version 1.52. Chromium: 114.0.5735.110 (Official Build) (64-bit)
Additional Information:
I’d gladly share my screen if needed.
My apologies, I just created a similar topic, still learning to navigate your system. I spent 20 years as a Professional Flight Engineer and find it was easier to troubleshoot complex aircraft systems than this.
Just an FYI, I can download and open and download “free standing” pdf links all day long. I went to the VA website and duplicated what you did with zero issues. I just can’t open pdf reports with Brave but have zero issue with Google Chrome or Firefox, only Brave regardless if shields are up or down. I will be MORE than happy to demonstrate the problem.
Found the settings and made the change. I need to study things more. Evidentially things are buried deeper than I’m aware of. When I re-read this reply I studied it a little closer then copied, pasted, and opened the link. I then went into my settings and found it. Thanks!
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