Rewards Disappeared - Please Help

Briefly describe your issue:
I have been using Brave for a couple months now. I received my payout last month of approximately 1.5 BAT. I had been accumulating an estimated amount for the month that was around .9+ BAT up until last week. There was a browser update, so I updated. Around that same time, I noticed that all BAT rewards were gone, as well as my estimated monthly earnings up until that point. I’m not back up to .673 estimated earnings, but that’s what I’ve accumulated since.

I attempted to look up this problem, but it appears most issues of this nature are either a couple years old, or seem to have been ignored and auto-closed. I’m hoping that doesn’t happen in this case.

What Operating System and Brave version are you using (Menu --> About Brave)?
OS: macOS Catalina 10.15.7
Brave: Version 1.25.68 Chromium: 91.0.4472.77 (Official Build) (x86_64)

Is your browser wallet currently verified? (yes/no)
no - I haven’t earned enough to verify it yet.

What date did you verify your wallet?
n/a

Have you been able to successfully receive payments in the past?
yes - I had over 1.5 BAT (I can’t remember what I had, exactly).

Are you using a VPN? (yes/no)
no

Are you in a supported region (see here for list of supported regions)?
Yes - USA

Does your device pass the SafteyNet check (Android only)?
Macbook Air running macOS Catalina 10.15.7

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
I’m not able to use Uphold yet.

Hey @ryanjruff ! Welcome to the community :smiley:

The issue you are facing is related to this post → Heads up: Estimated pending rewards counter fix

Porridge

1 Like

Thanks for the reply, @GreenBananaPorridge. Unfortunately, that’s not the problem I described. All The BAT in my wallet that I earned last month (approximately 1.5 BAT) is gone, not just the estimated monthly earnings. That decreased, too, but it also emptied my wallet. I just collected this past month’s today, which for some reason was only 0.75 BAT (even though I’m sure I’ve viewed a similar number of ads this month as I did last), so that is now what is showing in my wallet, while my monthly estimated earnings now shows 0.435 BAT. Is there something I’m still misunderstanding?

Hey again @ryanjruff !

Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

Thank you,

Porridge

@GreenBananaPorridge, I think I figured out the issue, but I’m not sure I entirely understand it. There was a setting I thought I had turned off called “Auto-Contribute” that was on. When you requested a screenshot of the Rewards panel, I saw a link to “View Monthly Statement for Details” that I hadn’t seen before. Clicking on that shows that both in April and May, my entire earnings were wiped out due to this Auto-Contribute setting. I don’t entirely understand what that is - I’m paying the ad creators the BAT I earned to watch their ads? That seems ridiculous, but I’m guessing it’s because I don’t understand that entirely.

So all that to say, I think that was my issue, but I’d appreciate knowing more about the auto-contribute setting, and that, if off, does that mean I get to keep the BAT I’m earning for viewing the ads? I thought that was the point in the first place.

Thanks for your help!