Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
My rewards said they were able To be claimed a week ago but every time I would click on the rewards button it would spin around and around and around endlessly now the reward button is gone but I haven’t received my funds How can this issue be reproduced?
Yeah read that first. Hadn’t seen anything about after hitting the button everyday it would go in to and endless loading animation then button would be back and do same thing next day. Making sure my situation wasn’t different since I haven’t seen anyone describe my specific way this is happening
One exception that impacts less than 5% of Ads Rewards users;
For the users that tried to claim Ads earnings very early last night, they will need to get a software upgrade for their browsers before the claiming of Ads Rewards will happen.
Timing for such an upgrade:
We will post as soon as we have that and the work has already begun cross-platform to make it available.
You will get yours. The only thing that you need to do for now is: wait. Until the team release a new version.
No I didn’t miss that. I don’t understand how does this apply to my promblem? I said nothing about a specific date or time of when I tried to claim rewards. Only that it was multiple days. This is describing a specific date which would seem to me to would make it less likely to apply to my situation. My concerns are multiple days in a row I hit the Claims button and it when around and around like it was loading Indefinitely. This happened probly 4 days in a row and now it’s gone. I realize that many people are having problems not getting their rewards and I just was looking for confirmation that someone else had had this happen to them in it the same way as I have so that I could rest easy to wait and make sure that my situation is not different.
