After creating this thread and getting to talk to a moderator who has told me that the ‘restore your wallet using a recovery phrase’ feature is not supported anymore and that lost funds apparently will not be refunded anymore (around 300 BAT in my case) even though they have been in the future, like in this case, I’d have some last questions regarding this mess and a few requests that could save lots of users trouble in the future…
Why is the ‘restore your wallet with a recovery phrase’ still being displayed in the Brave browser today even though its “not supported anymore”?
(My devices are on Windows 10, with Brave
Don’t you think that it would only be fair to refund user’s BAT if this option is still visible today and obviously misleading people? I trusted Brave that if the option to restore is being displayed, it works and is being supported.
Are old user balances being stored in some kind of database or was all data from the “previous rewards wallet system” permanently deleted? If they are still stored somewhere, why are refunds not possible anymore, especially since this isn’t our fault?
I see people losing their BAT because they think they can recover it with the phrase every day on here. I’d wish that you would spread awareness regarding this breaking change, delete the feature from the Brave Browser UI and delete old content from the official Brave team (such as the Youtube Channel) that still claims one could restore the rewards wallet using a recovery phrase.
And ofc. I’d be glad If I could get a refund of the BAT that I’ve earned since 2019 and lost because of Brave’s misleading UI…