PSA: Uphold connectivity issues....again (aggregate topic)

[Saoiray]

Long story short, just heard back this is a known issue. It also happened last month, as you can see at Aggregate Topic = Uphold Connection Error: Try again later

No clue why there are issues with Uphold, but it’s being worked on. I’m going to merge over some of the existing topics and pray people don’t keep creating a million different topics…

No known ETA on this being resolved. I’ll update and comment here when I know anything.

Update: 12pm EST on March 29, 2024

@steeven

Edit from my above post: the issue and fix have been identified, but not yet deployed. Will post here when the fix goes live. Apologies for the confusion.

So they are in the midst of rolling out a fix. Just have to wait a bit longer.

[YUk1ne]

Conecte mi cuenta verificada de uphold (soy de argentina) y cuando la conecto a brave rewards me salta que hay un error, pero en la billetera de Uphold si me salta que esta conectada. Que puedo hacer?

[cse63]

I have been connected to Uphold with Brave for months with no connectivity issues. A few days ago Uphold was having access issues and now that’s been resolved on the mobile app so I’m able to access my account. However, Brave still won’t allow the connections to see my rewards balance. Windows 11 Home

[JoeBlow]

I am so sick of this Uphold crap that I may stop using this browser. I really don’t care the reasoning behind uphold disconnecting my rewards then getting the error above. Brave start using another wallet or I’m done with you. I mean why cant i just send them to Brave wallet?

[devkk]

I’m facing the exact same issue, same error message. I’m on Windows 11 and Brave v1.64.113

[bita]

Experiencing the same issue using windows 11 and V 1.64.113

[matteo1234]

Hi, i’m trying to sign in to my portfolio uphold, after i log i’ll get this error:

i tried to change profile but nothing change, i can’t use gemini porfolio because in italy is not available.

i attach the entire path i followed

[soulk35]

ı’m getting an error when connecting to my Uphold wallet. My wallet is open, and I’ve completed all the verifications

[matteo1234]

i don’t if is the same problem of soulk35, but when i’m trying to connect to my uphold i’ll get this error:

i hope the imagine is uploaded

(sorry for my english )

[RicardoC2]

Please I need help, I get an error when trying to link my Uphold wallet. The following message appears: “Something went wrong
We have not been able to complete your request. Please try again and if the problem persists, contact support.”

[IsabelleDreemurr]

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

---

Description of the issue:

How can this issue be reproduced?

1. Trying to link uphold account always results in error

Expected result:

Brave Version( check About Brave):

Mobile Device details

Additional Information:

[Seboya]

I am also receiving this issue

Description of the issue:
When I try to link my Uphold account to my Brave browser, I get the error that is the subject of this aggregate post.

How can this issue be reproduced?

1. Be signed in to valid Uphold account in current browser session
2. Open new Brave tab
3. Click “Connect Account” on Brave Rewards
4. Click “Uphold”

Expected result:
Not sure exactly, but conceptually my Uphold account should be linked to my browser

Brave Version( check About Brave):
1.63.169 Chromium 122.0.6261.111 official 64-bit

Additional info
I just created my Uphold account minutes before attempting to link

[DaPeyCo]

Description of the issue:
Un problème est survenu
Nous n’avons pas pu traiter votre demande. Veuillez réessayer, et contactez l’assistance si le problème persiste.
Fermer

How can this issue be reproduced?

1. Trying to link uphold account always results in error

Expected result:
Validate the connexion to uphold wallet
Brave Version( check About Brave):

v1.64.109

Additional Information:
I have create a long time ago uphold account but fail validation until today.

[Heine_F]

Can’t connect to uphold account.
Holds in proces when trying to connect, and replay “something wnet wrong, contacts support…”

Brave version 1.64.113 Android 10

[Morisver]

I have a new phone, on my old phone I m connected brave to uphold. On my new one I m getting error
“something went wrong, contact support"

Brave 1.64.109, Chromium 123.0.6312.58

Android 14

Is it still true that uphold account can’t only be connected to 4 brave rewards browser?
If sth happened is there some way to reset those 4 connections?

[Saoiray]

@Evan123 @steeven tagging in hopes one of you might end up coming on today and able to share what you know, if anything.

[Pietroweb]

I again don’t manage in connecting brawe Rewards with my uphold account.

I always receive this error.
It is already happened some months ago, and it took two months to unblock this by you.
Now again.
Why it is not working correctly?

[kingmestock]

Same. I haven’t been able to connect in a couple of years. To be honest, I am going to move the content of my wallet elsewhere until it is figured out. Please keep us updated!

[Tribefan]

Experiencing the same issues with Android. Cannot reconnect my Uphold account to Brave.