Aggregate Topic = Uphold Connection Error: Try again later

Just moving in some of the recent complaints to one aggregate topic. Will tag in @Evan123 and @chriscat to make sure it’s on their radar.

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1 Like

Briefly describe your issue:

I am currently unable to link my Uphold account to my Brave Rewards. Every time I attempt to log into Uphold, I receive an error that keeps telling me that it is still being processed (even though I created the account months ago).

What Operating System and Brave version are you using (Menu --> About Brave)?

Version 1.63.162 Chromium: 122.0.6261.69 (Official Build) (64-bit)

Is your Brave Rewards Profile currently verified? (yes/no)

Yes

What date did you connect a your Brave Rewards Profile?

Unsure, but believe it’s been over 2 months.

Have you been able to successfully receive payments in the past?

No

Are you using a VPN? (yes/no)

No

Are you in a supported region (see here for list of supported regions)?

Yes

Does your device pass the SafteyNet check (Android only)?

Using Brave on PC

Have you fully completed Uphold’s CDD requirements?

I believe so.

Exact same boat for me night now, except I’ve received payments in the past

Comigo também está assim. Sinceramente, é tanta coisa acontecendo com o Brave que já estou sem paciência. Estou cogitando abandonar o Brave seriamente.

I too am currently unable to link my Uphold account to my Brave Rewards and end up in a loop when “Try again”. Have had my rewards connected with Uphold since 2021 and its been working fine until yesterday. Cant connect back neither on my phone nor my laptop.

Briefly describe your issue:

Attempting to link Brave to my Uphold account. Verification on Uphold has been done.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 11 Pro
v 1.63.162

Is your Brave Rewards Profile currently verified? (yes/no)

It isn’t letting me create a rewards profile because I can’t connect to Uphold correctly.

What date did you connect a your Brave Rewards Profile?

2/24/2024

Have you been able to successfully receive payments in the past?

First time setting it up in a very long time. It was 2021 the last time I got a payout on this uphold account. Never using this computer.

Are you using a VPN? (yes/no)

No

Are you in a supported region (see here for list of supported regions)?

Yes, US.

Have you fully completed Uphold’s CDD requirements?

Yes.

Additional Information

I went ahead and pulled the logs. It seems to be either a certificate error or an issue with the KYC response from Uphold.

Specific Log mentioning the failed KYC check and certificate issue.

[ RESPONSE ]
> URL: https://grant.rewards.brave.com/v3/wallet/uphold/cc1b6aea-6e5c-5e89-9cad-9d0ae80d41c3/claim
> Result: Failure
> HTTP Code: 400
> Body: {"code":400,"message":"error linking wallet: wallet could not be kyc checked: failed to submit transaction: failed to perform api request: Post \"https://api.uphold.com/v0/me/cards/704fe005-411e-4199-96e6-053d0a969d52/transactions\": failed to validate certificate chain: the server certificate was not valid"}
[Feb 24, 2024, 1:54:01.6 PM:ERROR:post_connect.cc(96)] Unknown message!
[Feb 24, 2024, 1:54:01.6 PM:ERROR:connect_external_wallet.cc(116)] Failed to connect uphold wallet!

Same issue here when using the new-tab function to sign-in to link uphold balance. Tried a few times over the past 24 hours.


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[25 Feb 2024, 2:58:02.7 pm:ERROR:post_connect.cc(96)] Unknown message!
[25 Feb 2024, 2:58:02.7 pm:ERROR:connect_external_wallet.cc(116)] Failed to connect uphold wallet!

1 Like

I hit connect, authorize, login then this.

Please read through our Help Center articles before opening a topic.

Hello, I had to reset my macbook today. I installed brave again. But I can’t connect with my uphold account. I get the message that I have to try it later. Can someone help me please :wink:
Thx Dieter.

What Operating System and Brave version are you using? (Menu --> About Brave)
Versie 1.63.162 Chromium: 122.0.6261.69
Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Uphold
Macbook Pro 2021
Macos 14.2.1 (23C71)

Briefly describe your issue:
Whenever I try to reconnect my brave rewards to Uphold it directs me to an error
Your request is still being processed, please wait.
Sorry there was a problem processing your request, please try again.
What Operating System and Brave version are you using? (Menu --> About Brave)
Version 1.63.162 Chromium: 122.0.6261.69 (Official Build) (64-bit)
Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Uphold
Are you in a supported region? (see here for list of supported regions)
Yes, USA.

It’s say a problem connecting my uphold it’s say in traitement please patiente

Keep getting the following error when trying to connect uphold wallet…

Your request is still being processed, please wait.

Sorry there was a problem processing your request, please try again.

Please help!! I’ve tried all the suggestion I’ve found online with no success.

Hello im running Brave on windows 10, and had need to reinstall my OS. After which I have attempted to link my Uphold account which has worked since forever.

First I entered Uphold and removed the previous old link. Now from Brave when I attempt to made a new link, it takes me through the step as expected logging in ect. Then at the end it returns me to the Rewards page and presents the message.

“Your request is still being processed, please wait.
Sorry there was a problem processing your request, please try again.”

Checking in Uphold it appears the accounts are linked but Brave is stuck going around this same loop forever returning to that error message. I have removed the new link and have done the same again but with the same results.

Please advise, thx.

Thanks for reporting everyone. We’re investigating.

3 Likes

Brave reward shows I have to log in to check rewards. Attempts to log in and met with “Your request is being processed, please wait” I’ve been waiting for 3 days and nothing. I can log into my uphold with no issues. What am I missing here?

2 Likes

Buenas como hago para retirar mis actuvos de brave porque me dice error cada vez que lo transfiero a uphold

Same issue here. It was fine yesterday morning for both my laptop and desktop, then sometime last night my laptop was signed out and still won’t reconnect today. As far as I can tell my desktop is still connected though. I too, looked for a topic to fit “RE-connect to uphold issues” but there is only the general instructions for first time connections. Luckily, though unfortunately for us all, I see I am not the only one experiencing this.

We appreciate it! I don’t know anything but you might try turning it off and back on again. That sometimes can fix it. :wink:

Ditto for me too. Can login to uphold itself, but linking brave gives constant error message as described above.

Looks like the error’s been resolved for now. I’ll keep an eye on my Brave rewards to see if it comes back.