Problems with Uphold, now resolved (update)

I’ve just been rejected by their verification process. Absolutely no explanation given even though my documents were all in order. After I contacted them about this they just responded by permanently closing my account. I’m verified on numerous sites already, my financial and legal records are impeccable and I’m making my living primarily through internet economy.

As a matter of fact, this is the wording I received from them: “In a routine review of your account, we discovered information that raised concern for the safety and security of our members at large.”
Like what the hell, I’m a terrorist now!?!? What the hell is the matter with these guys?! Never EVER have I had any kind of response like this from any of the financial institutions of much much higher visibility and standing than some “Uphold” of which I’ve first heard through you. NEVER.

To be rejected like this is highly… dare I say insulting? Yes, insulting. Not even an actual explanation given. Just f*** you buddy. I don’t recall being treated in such a manner by ANY of the financial institutions either online or offline. Frankly, I’m shocked this could even happen in serious business space involving actual moneys.

Get rid of them, get rid of them now because they are destroying your company. I’m this close to saying goodbye to Brave as a whole because of this intolerably unprofessional and frankly rude treatment I’ve received as their AND YOUR potential client and partner. And I’m not the only one - 90% of all online negativity about Brave is due to Uphold. How can you tolerate it?

In light of this, I have to stop recommending your browser and particularly your Creators rewards program (which is stellar in any other respect, and that’s what makes this whole situation so sad) to my friends as well as promote it at large. I cannot continue doing so in good conscience knowing that someone else may have the same experience I did. Get rid of them or make them start doing their job correctly. Either way, what we have now is intolerable. This is no way to run a serious business.



I’ve just received an email from Uphold where they informed me that my account is now reinstated and verified and that they apologize for any inconvenience. So credit where credit is due, this is a definite improvement.

However, I’ve never received any explanation for the initial (quite harsh and cryptic) rejection and the initial verification process still leaves a lot to be desired. There is a possibility that I was rejected because their verification front end breaks down completely when viewed through shielded Brave browser, and that can be interpreted by an automatic vetting bot as an attempt at malfeasance… but this would then be truly crazy considering that most of their new business must be coming via Brave. A simple notification saying “please turn off your Brave shield now” at the beginning of the process would come a very long way in improving new customer experience (and making verification team’s job much easier).

So anyway, the issue is now resolved. I hope Uphold keeps on improving but I also suggest to the Brave team to allow alternatives.

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A few months ago I had the same experience and the same ominous explanation – “In a routine review of your account, we discovered information that raised concern for the safety and security of our members at large.” I tried to get them to explain what they found. They refused. The message was absolute baseless. I accused them of scamming me to just get my personal information and a photo of my idea. They ignored me. It upset me so much I removed Brave. After all, if Brave would affiliate itself with a company that would make a such a very ominous comment then delete my account after getting so much of my personal explanation and refused to tell me what they found I felt like Uphold was up to no good and that Brave signing up with them was questionable itself at best. I was so angry and disappointed. People still speak so well of Brave. But the way uphold treated me was baseless and humiliating. Unless I get apologies and explanation from Uphold and an apology from Brave I’m never coming back and I continue to warn everyone I know to stay away. Uphold was beyond unprofessional.

Also strange, I had tried to write in the above post that I was worried uphold was a sc*m and it said the word was not allowed when I tried to post. That does not bode well at all.