Please clear my unclaimable BAT

Support and Troubleshooting Mobile Support
#1

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Description of the issue:. Pending BAT is not able to be claimed—error message results every time

How can this issue be reproduced?

1.by simply trying to claim pending BAT
2.
3.

Expected result: BAT would be claimed; however, this particular BAT was “granted” already in the past via manual intervention by @steeven

Brave Version( check About Brave):
Version 1.19.2 (20.08.05.18)

Mobile Device details iPhone 6

Additional Information:.
Device Status: Supported
Enrollment State: Enrolled
Key Info Seed: Valid

#2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

#3

I did what you requested at least 8 days ago now … :slightly_smiling_face: