Briefly describe your issue: I was not able to receive my rewards in May and already opened a ticket before without any resolution. I re-opened again to see if anyone can have me on these tickets - 202438 and 202440.
What Operating System and Brave version are you using (
Menu --> About Brave)? Windows 10
Is your Brave Rewards Profile currently verified? (yes/no) yes
What date did you connect a your Brave Rewards Profile? 02/18/2021 and 08/11/2022 for both devices.
Have you been able to successfully receive payments in the past? Yes
Are you using a VPN? (yes/no) No
Are you in a supported region (see here for list of supported regions)? Yes, Australia
Have you manually turned off Auto-contribute on all of your devices? Yes
Everyone affected by this has been requested to submit a support ticket if they believe they’ve done nothing to deserve being flagged. Suggest you submit one too. Not all cases are being resolved but they fixed it for me and a few others so far.
Yeah, I saw your comments on other threads and re-opened new tickets already, which should be in my post description above. Just see if anyone can resolve this.
I don’t work for Brave and not a a mod in here but tagging @Evan123
Thanks, appreciate your help.
I have submitted one about a week ago, in fact I think two tickets, but heard nothing back, and all seems to check out in rewards internals. Is there anyone from brave on here who can advise on?
Took about a good week before I heard anything. Fingers crossed you hear soon but if not, post your ticket number here in the forums and someone else might pick it up.
My account has been restored but I think that my May BAT did not get paid in so have raised a support issue ticket number 202511
Quick update - submitted my ticket this morning, and just got the reply now from the same J with the auto-message about my account has been flagged. I probably just give up anyway and understand the fact that I am just a single customer of Brave, so insignificant to them. Good luck with whatever they are implementing for their anti-fraud system.