November and December payment not received

Rdm2077 · January 6, 2021, 7:38am

Since I registered the uphold wallet in October I didn’t received any bat paiement from November and December month (around 200 adds opened…). Once again it says paiement due to next month without having received anything.

What’s the solution to fix this as I don’t seem being the only one with this trouble right after being registered in Uphold ?

Thank you in advance for your help

Technical details :
Key : valid
ID : dunno if I should post this here
Created : 21/05/2019 à 22:27:22

Brave 1.18.77 Chromium: 87.0.4280.101 (Build officiel) (64 bits)
Révision 9407c80213cda69c2b7abcb4fa8e3f74488f4956-refs/branch-heads/4280@{#1807}
OS : Windows 10 OS Version 1909 (Build 18363.1256)

Niikoo · January 6, 2021, 7:47am

Same problem with me.
Any help from somebody ?

Thank you

mrmiled · January 6, 2021, 9:08am

they will not help you, i have the same problem ,i have DM steve , but no answer

Rdm2077 · January 6, 2021, 9:44am

Did you try to disconnect from the uphold wallet for a month to see if you’d received bat “locally” ?

anon83185095 · January 6, 2021, 2:29pm

Processing . . . January Brave Ads Payout Status

steeven · January 6, 2021, 4:12pm

@Rdm2077 please DM your Wallet ID. Thanks!

Rdm2077 · January 6, 2021, 4:27pm

Thank you for the help and DM done 6 hours ago “RE: November and December payment not received”

Sarys · January 6, 2021, 5:12pm

Same here. I didn’t get my December BAT paid on Jan 5th. Now it just says next payment Feb 5th.

Rdm2077 · January 7, 2021, 7:11am

Hello, did you check your DM to confirm the reception ?

Sarys · January 7, 2021, 7:34am

Dude it can take an hour to hear back from Steeven or 10 days, but he will get back with you. He’s bombarded with messages. He put up with me a lot, but then again, I’ve been puting up with Brave a lot more. lol Seriously though, give him a couple days to get to your msg, and look into it. Unike some people, not naming name, he will do everything he can to get you taken care of.

Rdm2077 · January 7, 2021, 7:51am

Just want to be sure that he received it, not expecting to be treated immediately but at least confirm he got it. I know to well how support works (flood mailbox, tone of tickets, etc.)

Sarys · January 7, 2021, 10:49pm

Estimated payout has reset, and still no payment made. Month after month problems with this browser. I’m so tired of either not getting ads, or not getting the payment without having to go through the support.

Rdm2077 · January 8, 2021, 3:06pm

Update :

Just saw something worse about this problem…

The problem is not that I didn’t receive the payment. The problem is that I didn’t receive the right amount which is in fact worse because it means that the account isn’t locked up / not in a given list or whatever but that there are serious issues with BAT payments.

Got 6 BAT for more than 200 hundreds adds opened in october and november. As for december less than 5 BAT for >100 adds.

My monthly expected amount right now is 88 ads for 47 BATS. It shows how anormal >100 adds in December giving less than 5 BATs is a problem.

@steeven any idea for this problem / similar report ?

Ty

Niikoo · January 20, 2021, 10:35am

Hello,

To brave support:
I receive November and December rewards, but still don`t have this from August, September and October 2020.
If there is chance someone to help me in this ?

Thanks

Shawlkie · February 6, 2021, 6:13pm

Hi there
I’ve noticed that I haven’t had any BAT paid out since October. I raised it with Uphold and they have told me it’s to do with Brave, not them. Can you please advise why this is.

Thanks
Louise

Rdm2077 · February 7, 2021, 7:23pm

And once again payment not received for the last month and all the BATS are still due to the next one. Guess I’ll try reddit since the support doesn’t seem active here and maybe reset the account before disabling the feature if still bugged.

dleal · February 7, 2021, 9:36pm

I received my last payment on November 9th. I already sent the prints to @steeven by DM and It was not answered. I feel like a fool.

steeven · February 9, 2021, 5:25pm

Hi @Shawlkie payments are currently processing for this month. If you haven’t received in your Uphold by later this week please let me know.

DondOn · February 9, 2021, 5:28pm

@steeven sorry, why should we run after you and knock out our rewards that have honestly earned, what happens to the system, why at the specified time, the rewards are not transferred from the browser to Uphold, more and more people are complaining about this

Shawlkie · February 9, 2021, 7:05pm

Hi there

Thanks for confirming Steeven.

However, no payments for November and December have been received and January’s didn’t accumulate properly.