Nothing happens after clicking on buttons under rewards settings

Support and Troubleshooting Desktop Support
#1

Description of the issue:
Nothing happens after clicking on buttons under rewards settings e.g., I click on “Add Funds” and nothing …

How can this issue be reproduced?

  1. Go to rewards settings
  2. [This is related to the wallet window on the right]
  3. Clicking on Verify Wallet, Add Funds, Withdraw Funds or Verify does nothing
  4. Clicking on Settings (the wheel), View Monthly Statement for Details or here work as expected.

Expected result:
That it actually works

Brave Version( check About Brave):
1.17.75 but this was an issue with previous versions as well.

Additional Information:
I do have a wallet with uphold but cannot transfer for the time being due to jurisdiction.
I’ve already tried disabling extensions to no avail.

Problem with verify wallet button
#2

Hello, has anyone run into the same issue and can give me a hand with? Thx

#3

Try opening the browser anonymously or in Tor, if it doesn’t work, come back to find a solution.

#4

Yeah I tried incognito and Tor but rewards don’t exist under those modes …

#5

What’s the best way to bring this to the brave team’s attention? I’m able to update to the new versions of the browser but this issue still persists. Kind of a bummer since the balance’s been accumulating but there’s nothing I can do with it.

1 Like
#6

I’m having the same issue. Nothing happens when clicking on any of the buttons related to this stuff.

#7

Well at least I’m not alone. Haven’t found a solution yet but hopefully someone will shed some light on this issue. Hard to back brave when basic functionality is flawed.

#8

bump

Even after an update or two this is still a problem.

In brave://rewards clicking on “Verify Wallet”, “Withdraw Funds”, “Add Funds”, “(verify)” etc. do nothing. Uphold does not report anything about the BAT regardless of claiming to be connected.

1 Like
#9

Hoping the eventual Gemini integration will resolve this.

#10

@sQUansEA Are you in a region where Uphold doesn’t allow BAT? I appear to be which might be the cause. Terrible UX but might explain it.

#11

Yes - NY to be more precise. I’ve since moved but I’m guessing that the initial connection with Uphold screwed up everything (I remember a time when I would actually be directed to my Uphold account and be denied the transfer there because of location). The UI provides no information that this might be the case. We just have to wait for the right update to come along.

#12

I’m also in NY.

I couldn’t find a way to change the address associated with the Uphold account. This whole 3rd party requirement comes across as a way to limit the movement of BAT.

#13

You can email them at their support address and they’ll send you list of requirements. Honestly prob easier to wait on the Gemini integration to see if that resolves the issue we’re experiencing.

#14

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