Hi! Since 12th February, I have not received any ads on my desktop browser, whereas my mobile device is functioning completly normal.
I’m currently using Windows 10 with Brave 1.35.103 version, and I have my wallet unverified. I have been able to get rewards until this very month (the button for claiming the rewards appeared and dissapeared in the span of one day, so I have been unable to reclaim January rewards)
I have not used nor I’m using any VPN and my location, Spain, is eligible for Brave Ads. I have also tried reinstaling Brave and the notification test, which was succesfully completed, but neither seemed to make any difference.
Hi and welcome. If you haven’t already, you should send a direct message to the moderators and include the following information for each of your devices:
Copy/paste your Wallet ID (found on brave://rewards-internals )
Your OS and Brave version (first three lines in brave://version )
A screenshot of your Rewards panel in `Settings → Brave Rewards
Mattches and Steeven are the moderators who handle most of the rewards issues.
How to DM a moderator:
Click on their icon and select the Message button in the top right corner or
You can go to your profile and create a new message in Messages.
Mattches posted this a couple of days ago. You may already be in the list for reprocessing, but I suggest you send the information just in case. If you still haven’t received any ads since you posted, your account may have been flagged. Only a moderator can check and unflag your account if it was flagged.