Still not receiving ads

Brave Rewards Brave-Ads Support
,
1

Briefly describe your issue:
Stopped receiving ads since Jan. 12 2022.

What Operating System and Brave version are you using ( Menu --> About Brave )?
Version 1.36.116 Chromium: 99.0.4844.74 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
yes
What date did you verify your wallet?
reverified on 01/17
Have you been able to successfully receive payments in the past?
Yes, received November 2021 ad payment on December 2021.

Are you using a VPN? (yes/no)
yes

Are you in a supported region (see here for list of supported regions)?
yes

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
N/A

After reading an article, I realized the vpn may have activated your anti-fraud system. I would appreciate if you can look into it and I’ll refrain from using a vpn while using Brave.

2

There was a new version update yesterday. You should install the new version if you haven’t already.

With the new update, Brave will notify you if your account is flagged and they have a process in place (don’t know details) to unflag accounts periodically. Since you were using a VPN, this may be your issue. You can use a VPN but the locations have to match or you can be flagged.

3

@Tahtsu Just checking, are you still having an issue?

4

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.