Briefly describe your issue:
After I upgraded to Win11 I did not receive any rewards for ads. I tried to disable the ads to enable them again but now the button is stuck and I can’t enable ads again no matter what I do. My rewards-internals show “Wallet was not yet created” and so do the logs:
[Oct 09, 2021, 2:11:12.9 PM:ERROR:wallet_create.cc(32)] Wallet does not exist and could not be created [Oct 09, 2021, 2:11:12.9 PM:ERROR:rewards_service_impl.cc(3423)] Failed to create a wallet [Oct 09, 2021, 2:11:13.5 PM:ERROR:state.cc(393)] Decryption failed for wallets.brave
I tried to upload the logs to the support page but it requires a payment id which (because of that problem) I don’t have. What can I do now?
What Operating System and Brave version are you using (
Menu --> About Brave)?
OS: Windows 11 (21H2 b22000.258)
Brave: v1.30.89 Chromium: 94.0.4606.81
Is your browser wallet currently verified? (yes/no)
No and I currently can’t verify my wallet because of other problems
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?