Rewards - Enable Ads Disabled

Description of the issue:
Brave rewards option is disabled and can not be enabled, it’s like this post Unable to enable rewards - #3 by StiggmataaJ

I already tried the steps of that post but the issue remains.

Brave worked properly til September 30, even I received Ads and was paid with BAT.

Steps to Reproduce (add as many as necessary): 1. 2. 3.
I formatted my PC and reinstalled Brave. I didn’t connect Brave to Uphold. It’s a completly fresh and new installation.

Actual Result (gifs and screenshots are welcome!):
I can not enable Ads, it’s disabled.

Expected result:
Ads, it’s disabled.

Reproduces how often:

Operating System and Brave Version(See the About Brave page in the main menu):
Brave: 1.30.89 Chromium: 94.0.4606.81 (Build oficial) (64 bits)
Revision: 5a03c5f1033171d5ee1671d219a59e29cf75e054-refs/branch-heads/4606@{#1320}
Operative System: Windows 7 Service Pack 1 (Build 7601)

Additional Information:

Thanks for reaching out.
Can you tell me if you have any BAT still left in the browser wallet at this time?


No, right now I have zero BAT in the browser wallet.

Got it – so I’m wondering if you wallet is in a corrupted state right now. Can you go to your brave://rewards-internals page and tell me if it shows a wallet ID or a ‘wallet not created’ message?

Hi, it shows “wallet not created”

So the best way for you to resolve this at this time, since you have no BAT in your wallet, is to reset your Rewards and start with a fresh wallet. This is actually a known issue that has a fix being implemented down the road but if you want to continue earning now, you’ll have to reset your Rewards wallet.

Go to Settings --> Brave Rewards --> Gear icon --> Reset and after resetting you should be able to enable Ads again without issue.

1 Like

Hi, I did everything you told me, but unfortunately the issue remains.

Do you think this is due to the network? maybe any change in the settings of the router?

Wait so you Reset Brave Rewards entirely and you still cannot enable Ads?

Can you please send me a DM with your (new?) wallet payment ID found on your brave://rewards-internals page?

Yes, I Reset Brave Rewards entirely and I still cannot enable Ads. :frowning:

Thank you for testing – looking into this now and I do appreciate your patience.

Thanks for your effort, I really appreciate it. Sorry, but I don’t have a Wallet ID. The message says that my Wallet has not been created yet. I really don’t understand what is going on, because I used to receive BAT properly a couple of months ago. Even I have an Uphold account.

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