New user - BAT never received

[MALags]

Briefly describe your issue: A few days ago it said I was going to get the Aug payout…now I have a zero balance and the Aug statement is also blank. What happened? Where did it go?

Windows
Version 1.29.79 Chromium: 93.0.4577.63 (Official Build) (64-bit)

**Is your browser wallet currently verified? (yes/no)**yes

**What date did you verify your wallet?**yesterday

**Have you been able to successfully receive payments in the past?**first time

**Are you using a VPN? (yes/no)**no

**Are you in a supported region (see here for list of supported regions)?**yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? I don’t have Uphold

[MALags]

what happens? when will someone from Brave get back to me? thank you very much -

[MALags]

does anyone ever answer on here? I am still waiting for Aug payout?

thank you

[kripto777]

Same here. I haven’t received my September rewards which is around 2 BATs. No ‘claim’ button as it says in this forum. My balance has been reset to zero zero as well but no BAT came into my unverified wallet

[Ryugreed]

OP, did you get your august rewards?

[MALags]

Nope - and no one gets back to me here - so strange -

[bbrown9506]

you need to verify wallet

[Ryugreed]

don’t we get to claim bat in native brave wallet if the wallet is not verified? there is no claim button nor the estimated amount of bat.

[bbrown9506]

yes I believe you should be able to do that

[SaltyBanana]

Hi @MALags welcome to Community

Apologies for not getting to your post soon enough. We are working through several issues at this time and it might get lost.
I appreciate your patience through this.

Can you confirm if you have updated to the latest version of Brave and able to connect your wallet to either Uphold/Gemini?

[MALags]

Thank you - I have the latest version and am connected to Gemini.

[SaltyBanana]

Hi @MALags ,
Can you please DM me your Wallet ID (found at brave://rewards-internals)
Thanks