Hi,
I keep getting an Error E109 message on Netflix, saying that this browser is no longer supported.
Anyone know how to fix this?
Thanks,
Vivian NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will not be responded to. Repeatedly posting as such is grounds for banning._ Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
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Description of the issue:
Steps to Reproduce (add as many as necessary): 1. 2. 3.
Actual Result (gifs and screenshots are welcome!):
Expected result:
Reproduces how often:
Operating System and Brave Version(See the About Brave page in the main menu):
I don’t change my settings… It started off with a pop up that said I need to update my browser, at first I ignored them as I was still able to watch. But now I can’t play anything. I tried to look for where I can update my browser and couldn’t find the location to do that. Please let me know where to find it to update.
I opened Chrome and was able to watch from there, but I don’t want to use Chrome if I don’t need too. Thanks for your help…
Hmm not seeing this issue on my end on macOS. Can you confirm for me what version of the browser you’re using at this time? You’ll find this by going to Menu --> Help --> About Brave.
Additionally, can you please launch Brave and go to brave://components and ensure that the Widevine Content Decryption Module is fully updated (should be version 4.10.2830.0)?
@vivlaw,
That would explain it — you appear to be running a very old version of the browser. What version of macOS are you using at this time? You can find this by going to About this mac on your system.
Yeah so basically, Brave has ways of working around sites detecting what browser you’re using which can bypass errors like the one you’re seeing now. The reason you don’t see it in Chrome is because the site (Netflix) sees Chrome as a supported browser — so outdated or not, you won’t see this same error.
One thing you can try is to download an extension that allows you to spoof/change you user agent string that might essentially “trick” the site into think you’re using Chrome. I would recommend this one:
Simply install the extension, open it, click on the first Chrome option in the extension, then click Apply (all tabs). Then visit Netflix and see if the error still appears.
Unfortunately no — there’s really not a lot we can do here. As I mentioned before, some sites have code on them that can detect what browser you’re using (among other things) and will prevent users from visiting the site using certain browsers (one common reasons is for browsers like us who have built in ad blockers, although there are many reasons a site might want to do this).
Brave works hard to bypass these detections to continue to allow users to browse the web freely. But the only way we can do that is to update the browser and its related components. Given that you are using such an outdated version of the browser, whatever mechanism we’re using to bypass the error your seeing must not included in that build.
The only way around this at this time would be to update the browser which it does not seem like you can do, given you’re using an outdated OS as well. I do apologize for the inconvenience.
