Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Attempts to Login to myAT&T fail with message “OOPs SOMETHING WENT WRONG” How can this issue be reproduced?
Any time you change your Shields settings in the Shields panel, as @fanboynz said, this change will persist across sessions. This is true for any site you adjust Shields settings on in this way. We have some support documentation you may be interested in reading: