My "Next Payment Date" seems to be one month ahead. When the new month comes, all my BAT gets wiped

Brave Rewards Rewards Support
1

Briefly describe your issue:
For the last several months, I’ll accumulate BAT, when the first of the month hits, estimated rewards go back to zero and there’s no “incoming payment” message like there are on my other devices. The “Next Payment Date” is 1 month ahead on this device vs my other two devices running Brave. Monthly Statement is all blank, but 30 Ad History shows full list of ads received.

What Operating System and Brave version are you using ( Menu --> About Brave )?
OS - MacOS High Sierra (vers. 10.13.6)
Brave - Version 1.30.87 Chromium: 94.0.4606.71 (Official Build) (x86_64)

Is your browser wallet currently verified? (yes/no)
yes

What date did you verify your wallet?
September 18, 2021.

Have you been able to successfully receive payments in the past?
Not on this device, no. My other two devices, yes.

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes, USA

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Auto-contribute is off on all my devices.

EDIT: I can repost screenshots if it’s helpful

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!