my coins have disappeared

Brave Rewards Rewards Support
1

Hello,

I have been using brave for 6 months and I have accumulated 13 bats. This morning I checked my uphold account to transfer my 13 bats. once my uphold account was checked, my bats disappeared from brave. Could someone help me,

cordially

2

Hi and welcome to the community. :slightly_smiling_face:

Did your BAT arrive in your Uphold account? Sometimes it can take several days.

Also, does this apply to you? Topic was just posted.

Uphold notified users a couple of weeks ago about dropping support in some of the jurisdictions but the list has expanded since then.

3

Hi Chocoholic ,

my BATS are still not on uphold at this time. No , this topic does not apply to me .

Thank for your help )

4

You didn’t really say so I am assuming your account is verified and you are able to log in to your Uphold account in brave://rewards “My Wallet”. If so, you should send a direct message to the moderators and include the following information for each of your devices if you have more than one:

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (first three lines in brave://version )
  • A screenshot of your Rewards panel in `Settings → Brave Rewards

Mattches and Steeven are the moderators who handle most of the rewards issues.

How to DM a moderator:

  1. Click on their icon and select the Message button in the top right corner or
  2. You can go to your profile and create a new message in Messages.

Edit: Should have added this:

5

I will contact the moderators, thank you very much for your help.

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6

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