I have a creators account for more than a year. But At some point the account got stuck at 57 BATs and I dont recieve any transfer to uphold, and I cant recieve any tips either. (I tryied to tip my self from my friends phone and the balance doesnt go down on his brave wallet and does not go up on my creators account).
Im verified on Uphold, and Im recieving the payments from watching ads, but nothing else.
Could you check whats the problem with my creators account?
No problem, @hawkz0r. Unfortunately, it’s hard to say what exactly could be your issue. There are a few known bugs being worked on right now. There’s a known issue with BAT porting to Uphold, and an issue with ads/ rewards not counting properly. Also, the payout process happened recently, and there were/ are some issues with that - some accounts are still processing, too. There is also the possibility that your account got flagged by the anti-fraud detection system for suspicious activity (knowingly or unknowingly, on your part) - don’t freak out about this, it’s not uncommon, unfortunately.
Personally, I would start by following the instructions on the post for Creators payout:
Open up a DM with steeven. Send him all the details of your account/ information related to your issue. If you can think of anything you may have done, such as self-tipping (either knowingly/ unknowingly), air your thoughts on this, too, in the DM.
Keep in mind response is slowed right now because of others with similar/ other issues, and the known bugs being worked out, so you will have to be patient. If you want to check on the progress of your account with steeven (once you start a dialogue), you can check in using the same DM to him - don’t send him multiple DMs as it seriously slows support for us all. You can also keep this thread active with a bump every several days.
