I have the same issue, restored a wallet on Windows (was on Linux) and the ~15 BAT I had already claimed disappeared. Have emailed [email protected] with diagnostic data but no reply (not even an automated message). There are quite a few of these issues on the Brave subreddit too, but with no replies. Communication could definitely be improved.
edit: I never had auto-contribute enabled.
Please send an email to [email protected] with your brave://rewards-internals data and the estimated amount of BAT you lost if you have not done so already.
We will be processing a large batch of refunds soon. These are time-consuming, and a manual process, so please bear with us. Thank you
1 Like
Thanks for the reply, that’s good to hear. Hopefully once this is sorted and Sync works I can more easily recommend Brave to people!
Hello @asad greetings, I wanted to notify that yesterday I lost all the bats of the announcements that I have accumulated in the month of April, the brave browser presented a bug and restored the configuration and the only option was to configure everything new although it was always configured well since January that I have been using this browser and there was no other option to do and for that reason my bats had been completely lost. Then I recovered them by doing the restoration of the wallet and I created a new internals rewards configuration, I want to know if this is going to cause me problems to charge for my ads on May 5? I hope a response first of all thank you very much.
@ragr28 you should be fine, just make sure your Uphold account is KYC’d and connected to your browser. If you have any issues, please let us know.
1 Like
Thank you very much for answering so far I only had that problem yesterday on my son’s PC but he has already obtained his payment 3 months in a row in his browser without problems and his uphold account is kyc’d. But on my pc I did have a problem with the announcements for the month of March that were not credited to me on April 5, but that case is still under review and is being taken by steeven. I hope it can be solved soon. thanks for everything.
Thanks for responding here, I just sent an email to the group, we appreciate your response here informing us what to do
Hey Sampson, I am having a similar problem.
- I have seen the tokens resetting to 8.3 (once in the month of April, and once now) from one of my another device
- May 6th, tokens where supposed to get into my wallet. But it hasn’t. And now the payment date changed to june 6th.
what about Android app how we ask for refund where is our id what details we send to get refund
brother i have 53 plus bat this month if i claim to brave wallet not in uphold account anyway but why they cut half if they give then why not full amount
Asad, it’s too tiresome to lose all the coins on the same date it was supposed to reach the wallet. I expected a little accuracy in mining as binance itself give a hand for brave venture
i am using Android phbone and i also have not resved 19 BAT ads rewards what happened
Hi I have lost all my brave rewards and now only have the grant 20 bat.
How do I get my other 98 bat back
For anybody who saw a reduction in their balance (note: no tokens are lost; this is a balance issue), please make sure you have updated to the latest version of Brave for your device:
- On desktop, make sure you’re on 1.8.96 or greater.
- For iOS, 1.16.2 or greater.
- And for Android, 1.8.112 or greater.
Once you have updated, please allow an hour or so before reaching out for further assistance.
As always, thank you for your patience and helpfulness.
Hi, I too am missing most of my BAT. I had 103 then zero. Updated and now I have 20. Balances below to illustrate issue. Can someone assist? MissingBAT|230x500
I’m sorry, Steve. There is an issue which is persisting on 1.8.112, which we’re investigating from our end. We hope to have a build available soon which will address this issue for you. In the meantime, please do not reinstall the browser, or make any attempt to correct this issue yourself. Thank you for your patience!