Lost all of my rewards

Brave Rewards Rewards Support
1

I was having issues with a previous phone and had to get it replaced, got back into Brave browser and don’t see any of the BAT I had accrued along with none of the rewards I was expected to get 9/7. I don’t know if I’m supposed to login to something specifically or what.

What Operating System and Brave version are you using (Menu --> About Brave)?

-Android 11;Build/RP1A.200720.012

Is your browser wallet currently verified? (yes/no)

-not verified I didn’t have the minimum amount before I changed my phone

What date did you verify your wallet?

Not verified

Have you been able to successfully receive payments in the past?

Not verified

Are you using a VPN? (yes/no)

I’m using Brave browser

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?

Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
I have not linked my wallet to Uphold or Gemini

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!