After verifying with Gemini, almost all of my rewards are missing

Brave Rewards Rewards Support
1

Briefly describe your issue:
I had over 200 BAT on my phone’s Brave browser that I had been earning for years. I decided to verify with Gemini today. As soon as I did, now the Brave browser and Gemini are now only showing 33.000 BAT. I don’t see any history of transactions anywhere. Where did it all go?

What Operating System and Brave version are you using (Menu --> About Brave)?
Brave 1.43.90, Chromium 105.0.5195.102

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
September 9, 2022

Have you been able to successfully receive payments in the past?
I received monthly reward payments before while unverified, and they stayed in my browser. As soon as I verified on Gemini, most disappeared.

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
USA

Does your device pass the SafteyNet check (Android only)?
Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
I have not linked to Uphold, I liked to Gemini. But it is turned off.

2

Hi @micht209 thanks for sharing.
Sorry to hear you’re experiencing issues with receiving the full amount of your BAT.

Could you kindly submit the information surrounding your issue to our Rewards Support form. From there we can provide further assistance and investigate your case.

Thank you!

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