Brave Rewards Receiving Issues

Brave Rewards
,
1

Hello everyone,
I have been using Brave Browser for more than 6 months, and all was good and I was claiming my rewards normally the first 2-3 months. But suddenly, after it I was working normally in the browser as usual but my rewards didn’t add up to my balance.
May I know what’s the problem?
Thanks you

2

I have a same problem. I have received BAT to uphold from one device, but haven’t received from my second device. BAT just disappeared.

1 Like
3

@JanoG27 Can’t answer because you erased the template that Brave generates and asks you to answer when you create a topic. Please provide the info as requested:

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you eligible for Brave Rewards (see here for list of supported regions)?

Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?

4

**What Operating System and Brave version are you using Android 13; Build/TP1A.220905.001
Brave 1.51.110, Chromium 113.0.5672.77
Is your browser wallet currently verified? (yes/no) YES

What date did you verify your wallet?
About one year ago

Have you been able to successfully receive payments in the past?
YES

Are you using a VPN? (yes/no)
NO

Are you eligible for Brave Rewards (see here for list of supported regions)?
YES

Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)?
YES

Does your device pass the SafteyNet check (Android only)?
YES

Have you manually turned off Auto-
contribute on all of your devices linked to a custodial partner? YES

5

You may raise a ticket at

6

What Operating System and Brave version are you using?
Version 1.51.110 Chromium: 113.0.5672.77 (Official Build) (64-bit)
Is your browser wallet currently verified?
No
Are you using a VPN?
Yes , sometimes because some websites do not let me access without VPN
Are you on the list of supported regions when verifying Brave Rewards with a custodial partner?
No, I am not a supported region
Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?
Yes

7

I have a same problem. I have received BAT to uphold from one device, but haven’t received from my second device. BAT just disappeared.

Is second device running Nightly by any chance? I only ask because a couple of us have had issues with disappearing BAT on Nightly recently.

8

No, it’s not running nightly…

9

JanoG27

Hi, did you solve your issue?
I raised the ticket to support…
Still no answer after 12 days. My BAT’s just disappeared.

10

@Dado what’s your ticket number?

11

My ticket number 194226

1 Like
12

Ok. I’ll tag in @SaltyBanana and @Evan123. Hopefully they’ll be able to follow-up with you soon.

13

Taking a look. Thanks!

2 Likes
14

Hello,

Thank you for reaching out to Brave Support.

There is no payout related to this device.

Thank you,

Brave Team

This is the answer from brave team.
I don’t get it. Where those BAT’s disappeared?

15

Are you sure ? Maybe it is in your Uphold account. Instead of 2 it could be bundled into one perhaps ?

16

No. I’m sure I received exactly the same amount of one device. It would be more though…
Quite disappointed about Brave since big update in February. I already closed 2 accounts…

17

Thank you Evan123 very much
Problem solved

1 Like