@H33d13 attempted to put us on blast but neglected to mention that I responded to this exact issue on the thread he referenced. Here’s the full text:
Short answer:
We appreciate the feedback and we hear you.Real answer:
If you’re unaware, a browser is a complex piece of software comprised of millions (1,000,000's) of lines of code and (especially when the code is open source, like ours) has likely been edited by 100s - 1000s of different people. For Brave, in addition to the browser, we built a new crypto currency, integrated it directly into the browser along with many additionally complicated features like:
- Shields and other internal security measures to protect you while browsing
- Integrated Tor functionality directly into browser window for enhanced privacy
- Integrated webtorrent directly into the browser
- Built-in Crypto wallet management
- The ability to Tip Bat to individually verified creators, or setup a recurring payment for creators, or tip an individual personal users Reddit, Github, Twitter account
I could very easily create a much larger lists of features and effort the team has put into this browser. The idea that Brave put BAT out into the world – that is, did everything just listed and much more – disseminated it to millions of users just to take it back a couple dollars at a time is lost on me. It doesn’t make sense from a business standpoint. Or from any standpoint, really.
It is complicated and bugs/issues happen when you’re attempting to create something that hasn’t been done before – and we’re doing all of this while preserving everyone’s privacy/anonymity. We have gone far out of our way to rectify issues that cause users to lose their rightfully earned funds while simultaneously navigating around the constant barrage of fraudulent activity.
We appreciate you and everyone else using our browser and practicing patience as our team grows, learns and pushes new and exciting things into the world. Trust me when I say we see the complaints, the feedback and the desire for this browser to reach its true potential. The truth is, we will only get there with users like you who stick with us even when things are broken and/or difficult. Giving us feedback (positive or negative), reporting bugs/issues, filing feature requests, testing our Beta build – all of this adds up.
Thank you for your support and patience. @Chezar @sneakybrit – can you please send me a DM with your wallet PID (in plaintext please) so that we can add you to the list of users known to be experiencing this issue?
We have refunded millions of BAT to our users out of good faith over the last couple of years. The issue is not neglected it is (as I said in the above post) very complicated and not like “flipping a switch”. @H33d13 – the reason I didn’t respond to you in that other thread (which I have already pointed out in that other thread) is because you didn’t ask anything, nor did you provide any details or information surrounding your situation:
For you @H33d13 and honestly anyone who feels as though they aren’t getting support, here’s what you have to do: open your own thread and provide as much detail about your situation as possible. It is very easy to lose track of who has what issue and what info pertains to what user when it’s all mixed in one thread. You are much more likely to get support or devs to see/respond your issue if you open your own topic instead of hijacking others.