OK first off, this is not related to rewards connection to Uphold. It is related to the fact that my Uphold Dashboard on my browser, which is bookmarked and the page kept open all day most days, keeps logging me out, even if all I am doing is refreshing the page to see the updated balance. I tried clearing cookies, cache, everything and logging back in again but the problem persists. This behaviour has been for the last few days. I looked at my browser settings on exit and none of them are checked. I’ve put in a support request from Uphold but asking here too in case its something to do with the browser? I use Windows and keep the browser updated daily Brave is up to date [Version 1.50.121 Chromium: 112.0.5615.138 (Official Build) (64-bit)]. No VPN.
I guess this is by design to protect users. Leaving a session open is a shortcut for hackers to get into users’ accounts.
Have you tested with a different browser?
It seems to be something to do with my DHCP connection not Brave, but I’ve used the same set up for years with no problems until last week. It is likely a security feature to protect my account but what I and Uphold are trying to figure out is why all of a sudden Uphold is acting like this.
I used to be remembered, click my bookmark and be into my dashboard instantly. Only occasionally (as a security measure) would the system make me log in again. But now I log in and within 30 mins I am forgotten and have to log in again. And the log in process:
- Check box to acknowledge I have read notice about fraudulent activities
- Enter log in ID and pw
- Complete 2FA
- Click a link in an email to confirm its me
- Check the blinking box to acknowledge I have read notice about fraudulent activities (again).
On the few occasions I was required to log in before it was always just steps 1-3 but now its 5 steps and then when I refresh the page to update my balance - even if only 20-30 mins later, I’ve been logged out and have to start all over - its getting on my last nerve!
Having said that, Uphold are investigating and I hope to God they can fix it so it works as it did before again!
Actually, after reading this: NOTICE: Unexplained Data Loss Issue - #3 by WilsonPhillips I am wondering if my problem is related - the missing data could explain why I am no longer being remembered when I log in to Uphold. Weird, because I am not noticing it on any other sites.
having exactly the same problem so i’m really happy you’ve brought it up. the log-in process is just tiresome. to have to do it again because i went to make a cup of tea is pretty infuriating, ngl. yes, i should be more secure and log out, but let ME choose when that is.
p.s. uphold is still connected to my brave, showing the correct BAT, but i cant view the uphold dashboard without relogging
You don’t know how happy I am to not be the only one suffering this, albeit I’m sorry too! I’ve virtually stopped using Uphold when usually I am on there 24/7! Uphold connected to browser and creator account same way, just using the Uphold website is the issue.
yeah, it just makes me not wanna bother, so i guess the solution here is - dont use uphold?
@Tidyyy Uphold have finally informed me that they have made security changes after all:
For security purposes, the Uphold account will automatically be logged out after 15 minutes of inactivity.
I understand where they are coming from - my bank does the same thing - but at least my bank notifies me with a countdown and asks me if I need more time first.