I did not receive my payment for the month of May

Brave Rewards Rewards Support
21

ok, I already sent the ticket, it is 201328, I hope for a prompt response and solution!

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We hope for a quick solution

1 Like
24

Good afternoon. What do you have to do to claim?. ( I did not receive my payment for the month of May)

25

Good afternoon. The same thing happened to me. What do you have to do to claim?

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26

If you give Brave so much publicity about browsing and earn rewards. FULFILL YOUR CUSTOMERS AND SOLVE THE PROBLEM.

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27

I sense a planned backout of ad revenue to users in the works.

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28

Try this link and submit a support ticket:

29

I’m still getting ads so that means someone is still making money from me seeing ads and it’s not me

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30

@Doug1 I already addressed that in topic I’ve shared. Did you not see it? PSA: Current Rewards Issues (June 2023)

They have confirmed you’ll still see ads.

31

I know you address it but what I’m asking is what is happening with the Bat I earn along with everyone else Brave gives people a share of the 70% of the advertising revenue per them> So what I’m asking with so many people flagged who gets all their Bat That is a lot of money Brave gets to keep each month that they are not paying out

  • What % of ad revenue does Brave share with users?

“Brave puts users first, and that means sharing any ad revenue we generate directly with users. 70% of the revenue Brave earns through these unobtrusive, privacy-preserving ads is shared directly back with users as Brave Rewards. Brave encourages users to share some of their earnings with website publishers and content creators, but there’s no requirement to do so.”

32

@Doug1 It goes to like how it’s been on iOS for years now. You shift to Creator Support Only mode. To quote from a personal conversation I’ve had with someone from Brave:

The Creator Support Only is not the same as Auto-Contribute, so visiting websites will not affect which sites receive the indirect support.

For the indirect support, it’s up to Brave’s discretion ultimately, but we use a different formula to determine which Creators in the ecosystem get part of that revenue from Creator Support Only state.

I don’t have exact formula on hand, but we use Auto-Contribute data from connected Brave Rewards users to partially inform which Creators receive the passive support.

So that’s where it goes. And my reply to that was:

Ooh, so that works differently than I thought we had it explained before. It might be interesting to learn how that works, but I guess will have to advise that it won’t accrue based on our visiting sites and we have absolutely no control at all on where it’s going.

And I guess there’s absolutely nothing to look at to know where any of the BAT from ads are going. Basically, just have to assume it’s being used by Brave and whoever Brave wants to give it to. And if they don’t want that, then I guess disable? (Maybe phrase that a lot better, but essentially how I’m taking it)

There was a lot more conversation on that afterward. Such as whether it should be shown anywhere for people to know which creators got support or whatever. The big concern overall to be had is that they got away from vBAT in part because of the abuse of the system and people trying to sell services, such as creating bot farms. If they gave users control, even if it’s just by which websites they visit, this could open the door for people to connect the browser only to one or two particular sites. This would kind of defeat the purpose of what was being done.

They did advise some more transparency is being worked on and hoping to be delivered by the end of this year. But we’re just having to wait while they are tackling a lot of other issues and trying to get systems in place.

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@Saoiray And to me that is bullsh!t and I think you would agree that means that Brave can keep any Bat from people that are flagged and we will never know if they pay it out to Creators or they just keep it that is millions of dollars a year and as for “Brave puts users first" that is also bullsh!t

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34

we need to make this bullsh!t be know. Just received the most generic email telling that my account has been flagged. Long time brave user and they sh!t on us? Brave is not the company it used to be anymore.

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35

After 3 years of trouble free use, my Gemini awards were not paid this month. I opened a ticket and was told my account had been flagged and the decision would not be reversed. No reason was given for being flagged. My Brave usage has not changed in the last 3 years … I use it as my primary browser on my work laptop. I’ve read using a VPN can lead to being flagged … sometimes I need to VPN into work to access internal resources but not often. Either way that has never caused me to be flagged in the past 3 years.

"Hello,

Thank you for reaching out to Brave Support.

Sometimes your Brave Rewards profiles can be “flagged”. That usually means our systems noticed some irregular activity associated with Brave Ads. “Irregular activity” is activity that would be considered unusual compared to an ordinary person using Brave Ads as part of their overall, everyday browsing experience.

We have reviewed the flag, and your Rewards profiles will not be reinstated. They will remain flagged. Please note, flagged profiles are ineligible for payouts.

Thank you,

Brave Support"

1 Like
36

It seems that everyone gets the same message without any explanation. This doesn’t make sense… I’m still waiting for my ticket, but I expect the worst when I use this 3 years ago and the amount of bat I have collected in that time is very poor. In fact, I have been months without being able to collect anything due to the limit of devices. I’ve used brave the same way I used Chorme in the past, no more, no less, no different. Surely there are companies that abused this, but it is not us.

4 Likes
37

Yeah. But if they were rightfully flagged I see no issues. In fact, I’d wish they could actually pull out any BAT from their custodial accounts as well. I hate thieves and fraud. Why should we say that people abusing the system should be able to benefit?

That said, I also agree that false flags shouldn’t be happening and there should be some changes in the antifraud setup, especially in terms of communication. But I also understand the challenges they have in trying to communicate with people while not revealing much to those who are trying to abuse systems.

Still true. Preventing people from stealing from the company and ruining ad campaigns are helping the majority. What you’re frustrated on and need to keep the phrase on is just saying that there’s been a lot of people flagged this month than usual. You got caught up in part of that and are confident you did nothing wrong. I’ve then also replied to say that I’ve spoken to some at Brave and they should be looking into it.

This constant griping you’re doing suddenly isn’t going to help you. To be honest, the more I see people complain, the more they look like they are guilty. Especially as they start to phrase things certain ways. When people say it’s being investigated, then be quiet and wait for the answer. Only reason you’d be arguing and throwing fits before then is because you know you’re guilty. Otherwise just would do the, “okay, hopefully gets resolved. Not happy about this and hope system changes for the better” type of mentality.

And no, I’m not calling you out specifically or saying you’ve done wrong. I’m saying with some of the extremely vocal and combative people here lately, it’s how I’m perceiving some of them.

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@Saoiray Oh I understand what your saying I hate thieves also I have been here for almost 2 years and if I wanted to be a thieve I would reset my Rewards but before I do that I will leave Brave

1 Like
39

There has been issues with me being able to connect my phone and laptop to brave rewards via Gemini. I contacted support almost two weeks ago and they have essentially offered near-zero communication. Always “We’re working on it.” Which I believe they are.

But they (Brave staff) really need to be communicating on Twitter regularly, telling people what’s going on. The browser is good, but there are alternatives. I use Brave mostly for the token ecosystem. Without it, I will move on to greener pastures. Whether that matters to the devs and leadership, I don’t know. I DO know that if you take a person like me, and multiply by tens of thousands (my estimation of how many users are affected by this flag issue), leadership will be made to care.

Communication is key.

Tell the Brave employees that they need to:

  1. Realize people get nervous when there’s no communication. When they’re nervous, they leave. Time kills deals, as they say in the business world.

  2. Create an anti-fraud system that accounts for people wiping their computers and phones once per year to once every two years. This is common place. Heck, people buy new phones EVERY year! All this wiping and buying new devices equates to a steady stream, per user, of requests to connect to Gemini/Uphold for verification. In our digital age, adding/swapping/throwing away devices is normal.

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40

this is weird, first the amount of BAT that could be earned has gone right down, and now not even getting paid the small amounts. I think the browser might see a serious exodus of users now.

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redacted, thanks for replies.