Where are my rewards?

[JynC]

Briefly describe your issue:
I was supposed to have my rewards deposited to my Uphold account this May 7th, but so far I haven’t received any rewards, I had a total of 31 BATs that I had been saving since January of this year, when I checked my Uphold account at the end of February, I connected my Uphold account with Brave and my 31 BATs disappeared. I thought the deposit was going to be made or something like that, but to date I have not received anything, neither the May rewards, nor the ones I had, what is happening?

What Operating System and Brave version are you using (Menu --> About Brave)?
Versión 1.51.114 Chromium

Is your Brave Rewards Profile currently verified? (yes/no)
Yes

**When did you create your Brave Rewards profile?
Uhh … It was about 4 years ago, I think.

Have you been able to successfully receive payments in the past?
Of course, I have never had any problems with payments before.

Are you using a VPN? (yes/no)
Yes

Are you in a supported region for list of supported regions)?
Of course, is in Mexico

Does your device pass the check (Android only)?
i use the computer

Have you manually turned off Auto-contribute on all of your devices?
Yes

[Saoiray]

@JynC Your best bet will be to create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 so that the team can properly investigate. They ask for the support ticket as some private information that shouldn’t be made public is required. That said, you can feel free to reply here with your ticket number that you’ll receive in your email afterwards, just so Support might be able to look it up and expedite it if they have time. Otherwise, be advised it can take 3-5+ business days at a minimum to see tickets in some cases. So just will require patience.