I can’t open my browser. When I try to click my browser it opens up turns white and closes. I have tried to whitelist Brave to my VPN. I used Surfshark as my VPN and tried multiple restarts of my PC. Also this problem started today when I woke up. Even in my task management I don’t see Brave only see Brave Updater active sometimes, but it doesn’t do anything.
How can this issue be reproduced?
Whenever I start up Brave it automatically closes too.
Expected result:
A solution to this problem so I can start using my Brave again. Brave Version 116.1.57.47:
It says fileversion, productname and productversion.
@xredbully can you confirm your Brave version? We released a new version yesterday afternoon and want to confirm that you’re on 1.57.47. Can you also confirm any extensions that you’re using?
I would also try testing a new profile to see if the issue is isolated to the profile you’re currently using. The easiest way to do this by opening the Run application, then typing:
brave.exe --user-data-dir=C:\Users\[your user name]\Desktop\test
This will launch Brave with a new profile (“test”) created on your Desktop. Note that you can delete this after testing — we’re simply trying to test and see if you can get the browser to open with a fresh profile.
I did the test profile as stated under this post and I am on the new version. Extensions that I use are a lot mostly crypto wallets. I don’t want to lose my profile as I have stored a lot of information on it.
@joe_clapham Just to be clear, it refers to your Windows user name.
However, its not important anymore because the team has released a fix for this issue! Please update your browser to version 1.57.49 then try opening your normal profile and test to see if the issue is resolved.
