Uphold Verification Error: Region not supported. [USA: California]

Brave Rewards logged out from my Uphold account. When I try to reconnect , it get the error message.
“Error: Region not supported”
“Unfortunately, your Brave Rewards cannot be verified because your region is not supported for Brave Rewards verification at this time.”
My region in Uphold is USA , California, which is available as supported regions in the list.
Any fixes or ideas what might be the cause of issue?

Hi @indra53,

Could you kindly submit the information surrounding your issue to our Rewards Support form. From there we can provide further assistance and investigate your case.

Thank you!

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Hey, been a while. Did they ever get this resolved for you?

No, they emailed me some , instructions and after few emails; they sent me the same link containing list of countries currently not available.
I just gave up . The unavailable countries aren’t applicable in my case but idk what support people were thinking.

Out of curiosity, you ever live anywhere besides the United States? Asking as some of the cases they had seen were where people had initially submitted passport for one country, moved to another, but then just simply updated their Uphold profile but never submitted new passport or ID to KYC/AML for the new country. As a result, the system has the issue like you’re seeing, where it says region not available as it’s actually going by the original documentation and not your current address.

So yeah, wondering if might be related to you at all.

Yeah, I was in India previously, but before this region issue started I reverified my documents with Uphold to United States Id.

P.S. Might be the case that you mentioned that uphold never updated newer documentation on their end.
Anything I can do to resolve it?
or do I need to wait?

Unfortunately, Uphold never does show us what our current info is verified with. If you’re saying it was sent, you’d think it would be put in but I guess you could try to go through their support and see if they can tell you whether they have all your documentation showing United States. (I wouldn’t mention Brave or they’ll just be lazy and tell you to contact Brave, even if it is something on their end…I’ve even dealt with that personally in the past).

You can contact their support by doing a ticket at https://support.uphold.com/hc/en-us/requests/new

Beyond that, I’m going to tag @steeven here since he commented here before, but also because he’s been working with people this month on trying to reestablish connections. So hopefully he’ll be able to reach out to you and get it figured out.

Maybe can get a two pronged course of action there.

Thank you. I will try contacting Uphold and get an understanding of the situation.
Meanwhile I will mark this as a solution, because I guess nothing can be done from Brave end of things.
Really grateful of all community mods/admins, for quick responses.

I wouldn’t say that. I really would try to have steeven follow-up with you. Or you can just reach out to him via DM, making sure to let him know your Wallet Payment ID from brave://rewards-internals just so he can easily look at it again.

At least in our talking we’re trying not to assume where the issues is at. It’s just a matter of checking and getting the staff at each place to review. Hopefully by working with both sides, the issue can be found and they get things going for you.

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Thanks @Saoiray @indra53. Can you DM me the email linked to your Uphold account?

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