How do I actually get help from a Moderator?

Every time I make a new topic about not receiving my rewards, I’m told to send them a DM with more info and then they close the thread and never reply to my DM…what do other people do? I’ve been recommending Brave to my friends for the past few months but can no longer do that. Even without ad rewards I still like Brave as a browser, but their user support really says something this project

Accurately submit what they ask for, and be patient. Any issues they can help with, they will.

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