Help request BAT reward

I’m sorry to bother you.
My wife had a phone exchange today.
You have downloaded the Brave browser for your new phone.
He hasn’t collected 15BAT yet.
It could be around 5Bat for her. But that amount didn’t come over to her on the new phone. You can help me figure out how to transfer to the new phone.
Thank you very much in advance.

Could you be more specific, whatever you’ve written isn’t making sense (atleast to me)

About transferring from one device to other (more specifically to one location) can only be done by verifying your Brave rewards with either Uphold/Gemini if you’re in a supported region. You can Verify by clicking here when you open Brave rewards window.

When you verify your brave rewards they’ll get transferred to the respective Uphold/Gemini account and from there you can withdraw and do other stuff for all BATs received from devices verified using that account. Hope this helps. Cheers!

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