Help request BAT reward

Hello.
I’m sorry to bother you.
My wife had a phone exchange today.
You have downloaded the Brave browser for your new phone.
He hasn’t collected 15BAT yet.
It could be around 5Bat for her. But that amount didn’t come over to her on the new phone. You can help me figure out how to transfer to the new phone.
Thank you very much in advance.
Szabolcs.